Saffron Walden homecare provider praised by industry inspector

7th November 2018

The Saffron Walden branch of Manorcourt Homecare, which provides personal care and support to people in their own homes across the area, has been rated as ‘good’ for the quality of service it provides.

Part of the Healthcare Homes Group, the Saffron Walden branch was inspected by the Care Quality Commission (CQC) this month and has now received this positive rating.

As the independent regulator of health and adult social care in England, the CQC makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.

Inspectors visited the team at the Saffron Walden office and spent time reviewing the records of people using the service, staff recruitment and training processes and quality monitoring records.

They also spent time with the registered manager, members of the care staff team and people using the homecare service.  The inspectors looked to determine whether the service delivered is safe, effective, caring, responsive and well-led. The service was rated as ‘good’ in all five areas.

The aim of the care provision at Manorcourt is to enable service users to live independently in their own homes for as long as possible. The team aims to provide support that focuses on dignity and respect, with a commitment to high quality care. Inspectors spoke with service users who found this to be the case, quoting such comments as “I am very happy with the carers, they understand all my needs. They are all nice, caring and chatty and I like that” and “They are all so lovely and caring towards me I regard them as family.”

Staff were found to place great importance on tailored, person-centred care, that is entirely bespoke to each individual. The report noted, “We found the care plans were personalised with information about people’s preferences and the routines they liked to follow in their daily lives. Staff said they tried to provide care which met the expectations of the person receiving the service.”

Branch Manager, Emily Ranoble said: “This report is such great feedback for the entire Saffron Walden team, who I know are delighted to have received this recognition for their hard work.

“Our service is all about helping people maintain their independence and we are in positions of great privilege and trust to go into people’s homes to provide them with support. We take this extremely seriously and do all we can to make sure that those we help are comfortable, happy, and confident in the care we provide.”

The team provides support to community members Saffron Walden and the surrounding villages offering services such as domestic help, dementia care, personal care, respite care, supported living and live-in care.   Each branch of Manorcourt Homecare provides person-centred care and support services that are tailored to individual needs of people requiring in-home care packages.

The full inspection report can be viewed at www.cqc.org.uk. For further information on Manorcourt Homecare and the range of care-at-home services available visit www.manorcourtcare.co.uk.

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