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Clacton on Sea

Essex

Kathy Taylor Branch Manager - Clacton on Sea

Please detail any relevant education/training

Level 5 Health & Social Care/Management. Train the trainer in 90% of the training given at induction, plus Parkinson’s, Dementia, Catheter and Gulp

Year started working at Manorcourt Homecare

2016

Why did you decide to work at Manorcourt Homecare

I was ready for a new challenge and an old colleague recommended Manorcourt Homecare

What role did you carry out before you came to Manorcourt Homecare

Registered manager, trouble shooter for care agencies

What do you think a person needs to do to be good in your role?

Be honest, empathetic, patient, have a can do attitude, be positive and be a good listener

What’s been your biggest professional challenge in your current role, or in your career to date?

To ensure safe and quality care across both branches

What has been your biggest career highlight to date?

Passing my Level 5

What qualities do you think make a good branch manager?

Patience, understanding, tolerance and empathy

What are your interests outside of work/how do you unwind?

Drag racing. I am a company director for Santa Pod raceway

What do you enjoy/are you looking forward to the most about working at this branch?

For the growth to continue, safely and with outstanding quality

Val Medlock Administrator - Clacton on Sea

Please detail any relevant education/training

Pitman Advance Typing, Teeline Shorthand

Year started working at Manorcourt Homecare

April 2016

Why did you decide to work at Manorcourt Homecare

The Job advertised sounded interesting and never a day the same which adds more interested in any job role.

What role did you carry out before you came to Manorcourt Homecare

I was PA to the CEO, Company Secretary and Chairman.

What do you think a person needs to do to be good in your role?

Understanding, quick learner, jack of all trades that knows all aspects to help out in a busy branch.

What’s your favourite part of your working day and why?

Every part of my working day is wonderful, full of action, understanding and laughter.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working my way up the clerical ladder from a clerk typist to a PA to a chairman.

What has been your biggest career highlight to date?

Being promoted from secretary to PA to the CEO.

What qualities do you think make a good branch manager?

Someone who understands, has compassion, and definitely has a good sense of humor.

What are your interests outside of work/how do you unwind?

Walking my lovely dogs, and tending to my garden, growing vegetables and flowers.

What do you enjoy/are you looking forward to the most about working at this branch?

I enjoy everything I do at this branch, every day is a new challenge with something new to complete, be it Payroll, Training and more.

Harlow

Essex

Jo Sampson Care Co-ordinator - Harlow

Please detail any relevant education/training

I have been in the healthcare sector for 27 years so have completed a range of courses.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home

Helping Customers to remain in their homes to live a happier life.

What role did you carry out before you came to Healthcare Homes

I have worked for the health care sector for 27 Years as a Patient Therapy Manager for Home Health Care.

What do you think a person needs to do to be good in your role?

Caring, reliable and organised

What’s been your biggest professional challenge in your current role, or in your career to date?

Starting this role as a coordinator is a big challenge. Getting to know all the customers, carers and different areas is tricky.

What has been your biggest career highlight to date?

Setting up an oncology service for patients to have treatment at home.

What qualities do you think make a good branch manager?

Organised and listens to the team.

What are your interests outside of work/how do you unwind?

Family and music as my husband is in a band.

What do you enjoy/are you looking forward to the most about working at this care home?

We are a new team so I am looking forward to us growing as a team and improving the service.

Sandie Jensen Compliance Administrator - Harlow

Please detail any relevant education/training

I have just completed a very comprehensive training course with Manor Court Care. This is my first role in the care industry but I have previously worked for high paced customer focused companies.

Year started working at Healthcare Homes

December 2019

Why did you decide to work at Healthcare Home

I want to work for a company that has it’s clients and staff at the centre of everything they do.

What role did you carry out before you came to Healthcare Homes

I worked as a shift team leader for a company providing medication and home health care.

What do you think a person needs to do to be good in your role?

Organised, patience, reliability, adaptability, resilient.

What’s your favourite part of your working day and why?

Getting the task in hand finished. I like to go home at the end of the day with a clear desk. Ready for fresh start the next day.

What’s been your biggest professional challenge in your current role, or in your career to date?

As I am very new to the role learning the new system and getting to know the many carers has been challenging.

What has been your biggest career highlight to date?

I have been recognised on a number of occasions for providing great customer experiences and have attended events to celebrate these occasions. For any team that I have led I have always held their respect and trust and had the best performances from these teams.

What qualities do you think make a good home manager?

Listening, recognising the need for change/improvement, approachable and being organised.

What are your interests outside of work/how do you unwind?

Travel, family, reading and craft.

What do you enjoy/are you looking forward to the most about working at this care home?

Meeting new people, accomplishing new things.

 

Amanda Sparks Care worker / On-Call Team - Harlow

Year started working at Manorcourt Homecare

I started in September 2016

Why did you decide to work at Manorcourt Homecare?

I was a stay at home mum with my daughter who I had to have IVF to get her. She was 9 years old when I plucked up the courage to go for an interview.

What’s your favourite part of your working day and why?

Seeing my clients and knowing that we as carers could be the only people they see that day. And to make sure they are happy before we leave them until the next care worker goes there.

What qualities do you think make a good branch manager?

A good working relationship and being able to approach if you have a problem.  And I think I can approach my manager if I need too.

What are your interests outside of work/how do you unwind?

Being with my family is very important to me, and to unwind if my not working the next day a couple of gin and lemonades.

Anne Levy Care Worker - Harlow

Year started working at Manorcourt Homecare

2015 June.

Why did you decide to work at Manorcourt Homecare?

I wanted a change of career.

What’s your favourite part of your working day and why?

Meeting and caring for people and helping them have a comfortable day as possible.

What qualities do you think make a good branch manager?

Being a good listener, organiser, communicator and compassionate.

What are your interests outside of work/how do you unwind?

Being with family and friends, gardening and cooking.

Adrianna Tevfik Branch Manager - Harlow

Please detail any relevant education/training

Bachelor of Science (Hons) in management and marketing, NVQ Level 3 in Social Care and undertaking Level 5 LMC.

Year started working at Healthcare Homes

2015

Why did you decide to work at Healthcare Home

Manorcourt Homecare have a good reputation, a good rating and is a reliable company providing also, good working hours

What role did you carry out before you came to Healthcare Homes

Field Care Supervisor, Senior Office Manager, Manager, Medication Supervision and Team Leader

What do you think a person needs to do to be good in your role?

Have a good knowledge, experience, people skills and management skills.  Be a good listener, reliable and easy to approach.

What’s your favourite part of your working day and why?

My favourite part is when visiting carers or customers.  Verbal or written compliments are lovely so as to praise the service.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge was to master my skills in medication administration to be able to support carers and customers.

What has been your biggest career highlight to date?

Making a Difference – Finalist 2018 – Star Awards

What qualities do you think make a good branch manager?

Good management skills, well organised person, have an exceptional knowledge, a team player and have a good sense of humour.

What are your interests outside of work/how do you unwind?

DIY and cooking

I enjoy all of my duties, especially training carers.

Hornchurch

Essex

Lynne Pritchard Team Leader - Hornchurch

Year started working at Manorcourt Homecare

2013

Why did you decide to work at Manorcourt Homecare

I was my Dad’s main carer for three years; this made me decide to become a carer

What role did you carry out before you came to Manorcourt Homecare

Stay at home Mum

What do you think a person needs to do to be good in your role?

Organised, be able to prioritise and multi-task

What has been your biggest career highlight to date?

Becoming a team leader

What qualities do you think make a good branch manager?

Patience, understanding and fairness

What are your interests outside of work/how do you unwind?

Spending time with my family

What do you enjoy/are you looking forward to the most about working at this branch?

Working as a team

Julie Clark Medication officer - Hornchurch

Please detail any relevant education/training

Level 2 Safe Handling of Medication

Year started working at Manorcourt Homecare

2008

Why did you decide to work at Manorcourt Homecare

A family member recommended the company

What role did you carry out before you came to Manorcourt Homecare

Hairdressing

What do you think a person needs to do to be good in your role?

To be able to work independently or within a team. Be able to multi-task

What qualities do you think make a good branch manager?

Someone who leads by example and is approachable

What are your interests outside of work/how do you unwind?

Seeing my family and going to the gym

What do you enjoy/are you looking forward to the most about working at this branch?

I like working with such a great team

Karen Chambers Care Co-ordinator - Hornchurch

Year started working at Manorcourt Homecare

2004

Why did you decide to work at Manorcourt Homecare

Approached by a member of staff

What role did you carry out before you came to Manorcourt Homecare

Co-ordinator at another care agency

What do you think a person needs to do to be good in your role?

To be able to work as part of a team

What qualities do you think make a good branch manager?

To have good leadership qualities and be fair

What are your interests outside of work/how do you unwind?

Spending time with my family and grandchildren

What do you enjoy/are you looking forward to the most about working at this branch?

Enjoy working as a team and building the business

Jeanne Overton Live in Team Leader - Hornchurch

Please detail any relevant education/training

End of life

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare

The company has a great reputation

What role did you carry out before you came to Manorcourt Homecare

Carer/co-ordinator for another company

What do you think a person needs to do to be good in your role?

Patience, a caring nature and patience

What’s your favourite part of your working day and why?

I don’t have a favourite part of the day, I love it all

What qualities do you think make a good branch manager?

Someone who is fair and will listen to you if you have a problem

What are your interests outside of work/how do you unwind?

Spending time with my grandchildren. Watching my partner play football. Watching sports on television.

What do you enjoy/are you looking forward to the most about working at this branch?

I work with a great team

Kim Strange Administrator - Hornchurch

Please detail any relevant education/training

NVQ 3 in Customer Service, NVQ 3 in Palliative Care

Year started working at Manorcourt Homecare

2008

Why did you decide to work at Manorcourt Homecare

A previous colleague of mine recommended the company due to its good reputation

What role did you carry out before you came to Manorcourt Homecare

I worked for Barclays Bank for 31 years in different roles from junior to team leader. I was also a training officer.

What do you think a person needs to do to be good in your role?

Being organised and prioritising work load on a daily basis is the key factor

What qualities do you think make a good branch manager?

Good leadership skills, understanding and treating all members of staff equally

What are your interests outside of work/how do you unwind?

I love spending time with my family and socialising with friends. I read a lot and enjoy family holidays

What do you enjoy/are you looking forward to the most about working at this branch?

I enjoy the variety my role offers me. I have been at this branch for 10 years and I like the way we all work as a team

Lynn Brockwell Care Co-ordinator - Hornchurch

Year started working at Manorcourt Homecare

1996

Why did you decide to work at Manorcourt Homecare

At the time, the hours were flexible enough for me to fit around young children

What role did you carry out before you came to Manorcourt Homecare

Supervisor at Marks & Spencer

What do you think a person needs to do to be good in your role?

Working as a team

What qualities do you think make a good branch manager?

Working with us as part of the team

What do you enjoy/are you looking forward to the most about working at this branch?

Building the business

Lisa McDonald Branch Manager - Hornchurch

Please detail any relevant education/training

Level 5 Diploma in Leadership for Health & Social Care

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare

I was looking for a new challenge and one of my previous colleagues recommended the company

What role did you carry out before you came to Manorcourt Homecare

Registered Manager for a local authority. I worked in social care for 20 years

What do you think a person needs to do to be good in your role?

Have experience in working in care. You need a knowledge and understanding of CQC regulations, good management and leadership skills

What’s been your biggest professional challenge in your current role, or in your career to date?

Recruitment

What has been your biggest career highlight to date?

Obtaining my Registered Manager with CQC

What qualities do you think make a good branch manager?

To have a firm but fair approach, leadership skills and be a good listener

What are your interests outside of work/how do you unwind?

Taking holidays with my partner and spending time socialising with my best friends

What do you enjoy/are you looking forward to the most about working at this branch?

I enjoy working with the team to achieve targets and grow the branch

Lavinia Warrick Live in Services Manager - Hornchurch

Year started working at Manorcourt Homecare

2017

Why did you decide to work at Manorcourt Homecare

It seemed a challenge for me as I had never worked in a live in service previously

What role did you carry out before you came to Manorcourt Homecare

Commissioning care in a local authority as well as 12 years in both adults and children social care

What do you think a person needs to do to be good in your role?

A good listener and communicator with empathy and compassion

What’s your favourite part of your working day and why?

Going out to complete assessments, meeting new clients and families

What’s been your biggest professional challenge in your current role, or in your career to date?

After running my own business for the last 5 years, it was a challenge to come back in to an office environment. The move to Manorcourt Homecare has proved to be such a positive one.

What has been your biggest career highlight to date?

Being nominated for the Healthcare Homes Group Star Awards 2018; such a lovely gesture

What qualities do you think make a good branch manager?

Experience, a good listener, good communication skills. Be understanding, sensitive and empathetic.

What are your interests outside of work/how do you unwind?

I love all kinds of animals including my 85kg Leonberger dog and being entertained by my 3 cats

What do you enjoy/are you looking forward to the most about working at this branch?

It’s a great atmosphere and working environment here. Everyone is friendly and welcoming. We are a great team!

Malwina Zuk Live In Team Leader - Hornchurch

Please detail any relevant education/training

NVQ 3

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home

I heard about the company that it is very good at taking good care of both clients and staff.  I also wanted new challenges for myself and to develop and Manorcourt Homecare provide me with both.

What role did you carry out before you came to Healthcare Homes

Support worker – shift leader

What do you think a person needs to do to be good in your role?

Must be well organised and have a good understanding of both clients and care worker’s needs.  You also need good knowledge of policies and procedures.  Good communication skills are a must.

What’s your favourite part of your working day and why?

Visiting clients and carrying out assessments.  This is because I get to know new people and their life stories.  Also organising handovers as they are challenging to fit everything in a strict timeframe.

What’s been your biggest professional challenge in your current role, or in your career to date?

Getting to know a new company and taking on a new role.

What has been your biggest career highlight to date?

Taking on many new responsibilities and getting to know a new company.

What qualities do you think make a good home manager?

Honesty and being open.  Must communicate well.  I think a manager should also know what care work is all about.  Being well organised and happy to help.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my family; helping my daughter with her homework as resets my brain and being Mum.  I also love photography.

Getting new clients and new staff members.  Very excited to meet new clients, undertake assessments and starting new packages.  I also hope to continue with further education.

Charlotte Pinney Team Leader - Hornchurch

Coming soon!

Loughton

Essex

No team members

Saffron Walden

Essex

Rea Bambridge Branch Manager - Saffron Walden

Please detail any relevant education/training

Level 3 NVQ

Year started working at Healthcare Homes

2013

Why did you decide to work at Healthcare Home

I heard about the company through a friend who worked for Manorcourt Homecare as a manager.  I wanted to try something new and felt being a care worker would be a very rewarding role.

What role did you carry out before you came to Healthcare Homes

Hairdressing but commenced at Manorcourt Homecare when I was 18 as a care worker.  After a year in my role, I then went on to be a team leader before becoming a care co-ordinator.

What do you think a person needs to do to be good in your role?

As a care co-ordinator you need to have good communication skills with care workers and service users.  Be professional and well spoken on the telephone.  You always have to be good at planning and be calm under pressure.

What’s your favourite part of your working day and why?

The Saffron Walden team and I enjoy kebab Fridays!  Joking aside, it is lovely to work with a fantastic team!

What’s been your biggest professional challenge in your current role, or in your career to date?

When I started my role as care co-ordinator, care workers schedules were not in place.  Continuity is very important for service users and care staff this helps to improve the quality of care being provided.  This has also allowed the business to grow.

What has been your biggest career highlight to date?

Our recent CQC report was very positive and fantastic to hear all the lovely comments from the care workers and service users.

What qualities do you think make a good home manager?

A manager must have excellent communication skills with their employees and service users.  Oraganised and work well under pressure.

What do you enjoy/are you looking forward to the most about working at this care home?

On Saturdays, I help my Mum as the role of a dog groomer.  I like to socialist with family and friends.  My interests are fashion and hair/make up.

I really enjoy working for Manorcourt Homecare. I feel I have come a long way since starting my role as a care worker in 2013. I am looking forward to completing my NVQ level 3.

Lauren Maynard Compliance Officer - Saffron Walden

Please detail any relevant education/training

I have completed my NVQ level 3 in Lead adult care worker.

Year started working at Manorcourt Homecare

September 2017

What role did you carry out before you came to Manorcourt Homecare

I worked as a care worker since 2011.

What do you think a person needs to do to be good in your role

I feel a person needs to be compassionate and have the ability to listen to others.

What’s your favourite part of your working day and why?

My favourite part of my working day is helping others, this gives me a sense of achievement.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge has been learning my role as a Compliance Officer at Manorcourt Homecare.

What has been your biggest career highlight to date?

My brightest career highlight to date was being offered my current job as compliance Officer. I moved from a carer to a Team Leader and am now really proud to have become the Compliance Officer for the branch.

What qualities do you think make a good branch manager?

I think being able to talk to others, understand and being willing to help are qualities that make a good branch manager.

What are your interests outside of work/how do you unwind?

I enjoy going to the gym, walking my dog and spending time with my friends.

What do you enjoy/are you looking forward to the most about working at this branch?

I enjoy the team spirit at this branch, I feel everyone works well as a team.

I look forward to progressing as much as I am able to whilst working at Manorcourt Homecare.

Beth Wright Care Co-ordinator - Saffron Walden

Please detail any relevant education/training 

Level 3 in Lead Adult Social Care

Year started working at Manorcourt Homecare

2018

What role did you carry out before you came to Manorcourt Homecare?

I was a student completing my A Levels

What do you think a person needs to do to be good in your role?

Flexible, considerate and patient

What’s your favourite part of your working day and why?

My favourite part of the working day is talking to staff and clients, assisting them with their query to the best of my ability.

What’s been your biggest professional challenge in your current role, or in your career to date? 

Learning a new role and how to use the rostering system was a challenge as I’d never used a system like it before.

What has been your biggest career highlight to date? 

Being promoted up to Team Leader back in August 2019

What qualities do you think make a good branch manager? 

Being able to communicate clearly and adapting to an individual’s needs.

What are your interests outside of work/how do you unwind? 

I have a 2 year old Cocker Spaniel and a 6 year old Husky who I love to walk, I also volunteer with St John Ambulance providing first aid cover across Essex

What do you enjoy/are you looking forward to the most about working at this branch? 

I enjoy working alongside the other office staff as they are very supportive. I am most looking forward to developing my skills further.

Beth Doble Team Leader - Saffron Walden

Please detail any relevant education/training

I have a level 3 diploma in health and social care and currently studying team leading and management.

Year started working at Manorcourt Homecare 

2018.

What role did you carry out before you came to Manorcourt Homecare?

Secretary.

What do you think a person needs to do to be good in your role?

Have patience and be proactive. Know team members well and make an effort to listen.

What’s your favourite part of your working day and why?

Being able to interact with service users and carers, that’s always been my favourite part since I started caring, now that I’m a team leader, my favourite part is still being able to interact with them as it is important to me.

What’s been your biggest professional challenge in your current role, or in your career to date? 

My biggest challenge is trying to continue to do my job well alongside COVID. It has changed the role as interaction was so limited.

. I’m also studying for my leadership and management qualification whilst still doing my job well.

What has been your biggest career highlight to date? 

The way we all pull together as a team during this difficult year – including trips with my colleagues to support our care homes.

What qualities do you think make a good branch manager? 

Patient, cheerful, listens well, good problem solving skills.

What are your interests outside of work/how do you unwind? 

I like reading, walking my dogs and seeing friends.

What do you enjoy/are you looking forward to the most about working at this branch? 

It’s a small team so it’s like being part of a happy family.

Thurrock

Essex

Anne Blackshaw Care Co-ordinator - Thurrock

Please detail any relevant education/training

We have ongoing training

Year started working at Manorcourt Homecare

2011

Why did you decide to work at Manorcourt Homecare

I began as a care worker in the community and progressed to a care co-ordinator/on call.  I love working with the elderly in the community

What do you think a person needs to do to be good in your role?

Very caring. Looking after service users as if they were your own family members

What’s your favourite part of your working day and why?

Fulfilment that I have done my best

What’s been your biggest professional challenge in your current role, or in your career to date?

Working in an office environment after many years being out in the community

What are your interests outside of work/how do you unwind?

Spending time with family

What do you enjoy/are you looking forward to the most about working at this branch?

Fulfilment everyday; completing tasks in the office and ensuring care for our service users

Denise Fenton Branch Administrator - Thurrock

Please detail any relevant education/training

NVQ, Customer Services

Year started working at Healthcare Homes

2017

Why did you decide to work at Manorcourt Homecare?

I worked for the company previously as a receptionist at the Hornchurch branch and then recruitment at Thurrock. (2009-2013)

What role did you carry out before you came to Manorcourt Homecare?

Accounts Assistant

What do you think a person needs to do to be good in your role?

Understanding, patient, hardworking, compassionate, good listener, polite.

What’s your favourite part of your working day and why?

When a new candidate is ready to become a carer for Manorcourt Care.

What’s been your biggest professional challenge in your current role, or in your career to date?

To ensure all data and personnel files are compliant and complete to the highest standard.

What has been your biggest career highlight to date?

Assisting manager with administration duties.Taking minutes at meetings with managers or for disciplinarys.

What qualities do you think make a good branch manager?

Reliable, caring,hardworking, good listener, good at dealing with difficult situations, and being very supportive to staff.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with family, socializing, reading, cinema, theatre.

What do you enjoy/are you looking forward to the most about working at this branch?

Being part of a team, dealing with day to day challenges, meeting new candidates.

Emma Spindler Part Time Co-Ordinator - Thurrock

Please detail any relevant education/training

NVQ Level 2 in Social Care

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare?

I am currently a care worker as well as working in the office.

What role did you carry out before you came to Manorcourt Homecare?

Admin

What do you think a person needs to do to be good in your role?

Good listener, understanding, patient, hard-working, compassionate. Be able to deal with different situations which may occur.

What’s your favourite part of your working day and why?

When I can help someone out in a difficult situation.

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning medex and training. Which has helped me develop more knowledge about induction and online training.

What has been your biggest career highlight to date?

Going from being a care worker to be a part time co- Ordinator and staying a care worker.

What qualities do you think make a good branch manager?

Hard working, reliable, good at dealing with a different situation. Good listener. Always there for support.

What are your interests outside of work/how do you unwind?

I do fire cadets twice a week at Dagenham fire station. Also spending time with family and friends.

What do you enjoy/are you looking forward to the most about working at this care home?

Being part of a team and having different challenges on a day to day basis.

Karen Redgewell Medication Officer - Thurrock

Please detail any relevant education/training

All mandatory training, end of life training, dementia training.

Year started working at Manorcourt Homecare

2009 as a carer, started helping in the office. Took the job in 2019 as a medication officer.

Why did you decide to work at Manorcourt Homecare?

Wanted a new career, interested in care.

What role did you carry out before you came to Manorcourt Homecare?

At home as a mother.

What do you think a person needs to do to be good in your role?

Observant, willing to learn, able to work as part of a team, good listener, helpful.

What’s your favourite part of your working day and why?

When resolving any issues.

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking the role of medication officer from being a carer.

What has been your biggest career highlight to date?

Moving from carer to medication officer.

What qualities do you think make a good branch manager?

Caring, listening to all needed, being involved in any of the jobs needing assistance, still willing to go out caring.

What are your interests outside of work/how do you unwind?

Spending time with my family, playing golf.

What do you enjoy/are you looking forward to most about working at this branch?

Day to day challenges.

Karen Exley Branch Manager - Thurrock

Please detail any relevant education/training

Currently completing Level 5 Health and Social Care.

Year started working at Manorcourt Homecare

2009

Why did you decide to work at Manorcourt Homecare?

I wanted to go into care and Manorcourt was advertising for staff.

What role did you carry out before you came to Manorcourt Homecare?

Partnership in a Beauty Salon for 18 years.

What do you think a person needs to do to be good in your role?

To be a good listener is important and to be fair. Having good leadership skills is a must.

What’s your favourite part of your working day and why?

Every day is different. I think that is why I enjoy my job so much.

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking on the Branch Manager role. I wasn’t sure I would be up to the job but over a year has gone by and I have grown in confidence.

What has been your biggest career highlight to date?

Being given the opportunity to take on the Branch Managers position.

What qualities do you think make a good home manager?

Leadership skills are important. To be compassionate and understand, and to be a good listener.

What are your interests outside of work/how do you unwind?

Spending time with family or on my allotment. I enjoy bowling and eating out.

What do you enjoy/are you looking forward to the most about working at this care home?

I’ve worked at the branch for 10 years now and enjoy the team I have. We all work well together.

Julie Regan Team Leader - Thurrock

Please detail any relevant education/training

NVQ2. End of life champion – St Lukes.

Year started working at Manorcourt Homecare

2009

Why did you decide to work at Manorcourt Homecare?

I wanted to work in care.

What role did you carry out before you came to Manorcourt Homecare?

Catering.

What do you think a person needs to do to be good in your role?

To be understanding, caring, flexible, kind and compassionate.

What’s your favourite part of your working day and why?

I enjoy seeing and meeting new clients and visiting current clients.

What’s been your biggest professional challenge in your current role, or in your career to date?

Hairdressing competition.

What has been your biggest career highlight to date?

Every day is a highlight.

What qualities do you think make a good home manager?

Fairness and confidentiality.

What are your interests outside of work/how do you unwind?

Cooking.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy new challenges.

Denise Shaw Medication Officer - Thurrock

Please detail any relevant education/training

Health and Social Care Level 4. End of life care.

Year started working at Manorcourt Homecare

2015

Why did you decide to work at Manorcourt Homecare?

A new opportunity to work closer to home.

What role did you carry out before you came to Manorcourt Homecare?

Manager in different residential homes. Previously a deputy in residential.

What do you think a person needs to do to be good in your role?

An understanding of policies and procedures, understanding of medication, listening skills, good communication, to be able to work as a team.

What’s your favourite part of your working day and why?

When tasks have been completed during the day. Every day is different.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working as a team within the office.

What has been your biggest career highlight to date?

Manager in residential homes, completing End Of Life course, visiting the hospice for the day, getting an ‘Outstanding’ in care for Manorcourt.

What qualities do you think make a good branch manager?

Listening skills, to be approachable, new ideas, show empathy and compassion.

What are your interests outside of work/how do you unwind?

Family and gardening.

Sarah Bayliss Team Leader - Thurrock

Please detail any relevant education/training

NVQ in Care Level 2 and 3. End of Life Champion.

Year started working at Manorcourt Homecare

2013

Why did you decide to work at Manorcourt Homecare?

I had been recently made redundant from my last job, so was looking for a job, I wanted to remain in Care and Manorcourt had vacancies and was local.

What role did you carry out before you came to Manorcourt Homecare?

Support working for a lady with brittle bones, day centre officer with learning disabilities.

What do you think a person needs to do to be good in your role?

To be patient, a good listener, caring, non-judgemental, compassionate and kind.

What’s your favourite part of your working day and why?

Visiting the people we care for and meeting new people.

What has been your biggest career highlight to date?

Getting a changing room in Hornchurch swimming pool. Changing bed, hoist and other facilities.

What qualities do you think make a good branch manager?

Good listener, being fair and understanding.

What are your interests outside of work/how do you unwind?

Drinking, socialising with friends and family.

What do you enjoy/are you looking forward to the most about working at this care home?

New challenges.

Karen Harman Care Co-ordinator - Thurrock

Please detail any relevant education/training

NVQ Level 2 and 3 in Social Care.

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare?

Had previously worked for John Stanleys.

What role did you carry out before you came to Manorcourt Homecare?

Careworker.

What do you think a person needs to do to be good in your role?

Needs to have common sense, be hardworking, flexible and reliable. Able to cope in stressful situations and to be a good listener.

What’s your favourite part of your working day and why?

First thing in the morning as it is always busy.

What has been your biggest professional challenge in your current role, or in your career to date?

Dealing with 2 council tenders and transferring all the care packages over and settling them in. Continuously keeping the business hours as close to budget.

What qualities do you think make a good branch manager?

Good listener, good at dealing with situations, logical thinker, hardworking and reliable.

What are your interests outside of work/how do you unwind?

Attending the local gym 4 days a week. I also enjoy attending Zumba classes.

What do you enjoy/are you looking forward to the most about working at this care home?

Working as a team, I enjoy the comradery.

Georgie Carlile Team Leader - Thurrock

Please detail any relevant education/training

End of Life Champion.

Year started working at Manorcourt Homecare

2013

Why did you decide to work at Manorcourt Homecare?

Was looking for my next job and wanted a career change.

What role did you carry out before you came to Manorcourt Homecare?

Hairdressing.

What do you think a person needs to do to be good in your role?

Caring, passionate and understanding.

What’s your favourite part of your working day and why?

Visiting service users.

What’s been your biggest professional challenge in your current role, or in your career to date?

Being on call always proves a challenge.

What has been your biggest career highlight to date?

Becoming a team leader and supporting service users at the end of their life.

What qualities do you think make a good home manager?

To be fair and understanding.

What are your interests outside of work/how do you unwind?

Spending time with family and friends.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy working with my colleagues in my team.