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Lowestoft

Suffolk

Michelle Swan Team Leader - Lowestoft
Andrew Torbett Team Leader - Lowestoft
Tina Wells Care Co-ordinator - Lowestoft

Coming soon!

Lisa Wilson Senior Coordinator - Lowestoft
Jane Wright Medication Officer - Lowestoft
Tracey Bryant Team Leader - Lowestoft

Coming soon!

Jo Vandepeer Team Leader - Lowestoft

Coming soon!

Jeanette Pearson Medication Officer - Lowestoft

Please detail any relevant education/training

NVQ 2 and 3

Year started working at Manorcourt Homecare

2004

Why did you decide to work at Manorcourt Homecare

I wanted to do a job that would help and benefit others

What role did you carry out before you came to Manorcourt Homecare

Customer services and an undertaker

What do you think a person needs to do to be good in your role?

Being a good listener, proactive and organised

What’s your favourite part of your working day and why?

I enjoy my entire working day.  I love the people I work with and the service users I can help.

What’s been your biggest professional challenge in your current role, or in your career to date?

Moving in to the care sector and becoming a medication officer. There was so much to learn and I never thought I would be capable of such a challenging role

What has been your biggest career highlight to date?

Working up to the level I am at

What qualities do you think make a good branch manager?

Understanding. Being able to achieve a hard working and effective work team. Be open and honest. Good communication. Be willing to praise as well as discipline

What are your interests outside of work/how do you unwind?

I enjoy spending time with my three daughters and six grandchildren. I also enjoy holidaying abroad

What do you enjoy/are you looking forward to the most about working at this branch?

I look forward to watching the business grow knowing that I am part of the team

Debbie Watson Care Co-ordinator - Lowestoft

Coming soon!

Shonah Gordon Area Manager - Lowestoft

Please detail any relevant education/training

CMI Level 7 in strategic management and leadership, NVQ Level 4 and RMA

Year started working at Manorcourt Homecare

2012

What role did you carry out before you came to Manorcourt Homecare

Registered Manager for Norfolk County Council

What do you think a person needs to do to be good in your role?

I believe to be a good manager you need to be a good listener, be available to the staff for support and guidance and operate an open door policy. Seek new opportunities and always strive for the best for the branch and business

What’s your favourite part of your working day and why?

No time is the same day to day, so you never know what to expect. I love the element of surprise and challenge

What’s been your biggest professional challenge in your current role, or in your career to date?

In 2012 taking over a very close knit branch where staff had always worked under the same manager. It was tough gaining their trust.

What has been your biggest career highlight to date?

Promotion to Area Manager

What qualities do you think make a good branch manager?

Supportive, approachable, organised and focused

What are your interests outside of work/how do you unwind?

Spending time with my family

What do you enjoy/are you looking forward to the most about working at this branch?

I love my job and I look forward to seeing what the day brings, what new opportunities can be secured. I am very fortunate to have a brilliant team and look forward to seeing them on a daily basis