Brooke

Norwich

01508 558218

Brooke,
Amelia House,
Brooke Industrial Park,
Brooke, Norwich,
Norfolk NR15 1HJ


    Download brochure

Our Branch

Manorcourt Care in Brooke is situated within the Brooke Industrial Park. The location of the office is easily accessible with parking available. There is wheelchair access.

The office is open Monday-Friday 9am-5pm. A co-ordinator is available for any out of hours/emergency calls.

Whether you require assistance on a regular or temporary basis, our flexible range of services means that we can provide as little or as much support as is needed, for as long as required.

Please contact us with any queries by telephone or visit our branch.

Services

  • Personal care
  • Medication reminder or administration
  • Meal calls
  • Shopping – with you or for you
  • Domestic assistance, i.e. prescription collection
  • Escort service to hospital appointments, social occasions etc
  • Should a family member simply require a break, we are able to provide a sitting service to give you peace of mind that your loved one is not alone
  • We can also provide an overnight sitting service so that family members can get their well-deserved and uninterrupted sleep and rest at night
Sharon Huggins Care Manager

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare

Personal development and the company had a good reputation

What role did you carry out before you came to Manorcourt Homecare

Learning disabilities support worker

What do you think a person needs to do to be good in your role?

A team worker, friendly and a good listener. Have patience, empathy and be understanding. Be caring, have a sense of humour, conscientious and reliable

What’s your favourite part of your working day and why?

I enjoy most parts of my day as I work alongside a very proactive, positive team

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest professional challenge has been being made a care manager of my own branch

What has been your biggest career highlight to date?

My biggest career highlight was being offered a care manager’s role

What qualities do you think make a good branch manager?

Be a team player, supportive, fair, caring, empathetic, conscientious, patient and have a good sense of humour

What are your interests outside of work/how do you unwind?

I like to watch TV and spend time with my family

What do you enjoy/are you looking forward to the most about working at this branch?

I like working as part of the Brooke branch as the team are fabulous and I am proud to be part of it.

Adam Waring Senior Team Leader

Please detail any relevant education/training

NVQ 2. I Care Ambassador for the company

Year started working at Healthcare Homes

2014

Why did you decide to work at Healthcare Home

As I wished to make a difference

What role did you carry out before you came to Healthcare Homes

I was a chef

What do you think a person needs to do to be good in your role?

Have empathy, compassion, be caring and be a good listener

What has been your biggest career highlight to date?

My promotion and having family members and clients ring or email the branch to state how professional and helpful I was

What qualities do you think make a good home manager?

Being supportive, understanding and caring. Have an open door policy

What are your interests outside of work/how do you unwind?

I enjoy cooking

What do you enjoy/are you looking forward to the most about working at this care home?

The team I work with are like a family unit

Chloe Girling Co-ordinator

Please detail any relevant education/training

Health and Social Care Level 3. Dementia care coach

Year started working at Manorcourt Homecare

2015

Why did you decide to work at Manorcourt Homecare

I wanted to do a job that was rewarding. My Mother had worked in care previously and praised the job to me.

What do you think a person needs to do to be good in your role?

Be kind, compassionate and want to make a difference in people’s lives

What’s your favourite part of your working day and why?

Seeing my regular clients and seeing the impact my care has on their lives. Knowing they trust and allow me to care for them is an honour

What’s been your biggest professional challenge in your current role, or in your career to date?

Becoming a co-ordinator

What has been your biggest career highlight to date?

Being a carer – knowing the difference I make

What qualities do you think make a good branch manager?

Be approachable, kind and understanding

What are your interests outside of work/how do you unwind?

Spending time with my family and going to the gym

What do you enjoy/are you looking forward to the most about working at this branch?

How all staff work together and it feels more like a family. I look forward to growing in my career

Timothy Melford-Sewell Medication Officer

Please detail any relevant education/training

Level 2 NVQ

Year started working at Manorcourt Homecare

2013

Why did you decide to work at Manorcourt Homecare

I cared for my grandparents and when they passed away it was a natural progression

What role did you carry out before you came to Manorcourt Homecare

Caring for my grandparents. A carer with on call.

What do you think a person needs to do to be good in your role?

Empathy, compassion, being sympathetic and striving to go the extra mile

What’s your favourite part of your working day and why?

The start of the day

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking over a role from a previous medication officer, they were big boots to fill

What has been your biggest career highlight to date?

My promotion

What qualities do you think make a good branch manager?

Recognising people’s strengths and working on any weaknesses. Be empathetic and show leadership

What are your interests outside of work/how do you unwind?

Restoring cars

What do you enjoy/are you looking forward to the most about working at this branch?

The staff, clients and the rural location

Veronica Seaman Care Co-ordinator

Please detail any relevant education/training

NVQ 2 and NVQ 3 – Health & Social Care

Year started working at Manorcourt Homecare

2016

Why did you decide to work at Manorcourt Homecare

To help vulnerable adults live at home

What role did you carry out before you came to Manorcourt Homecare

Care worker and senior co-ordinator

What do you think a person needs to do to be good in your role?

Caring, sympathetic, a good listener and being organised

What’s your favourite part of your working day and why?

I enjoy all day at work as I get job satisfaction helping people

What’s been your biggest professional challenge in your current role, or in your career to date?

I became a dementia care coach which I found interesting and informative but can also be very challenging

What has been your biggest career highlight to date?

When I became senior co-ordinator

What qualities do you think make a good branch manager?

Be a good listener and organised. Have an open door policy so carers and service users know you are available

What are your interests outside of work/how do you unwind?

Travelling and spending time with my family

What do you enjoy/are you looking forward to the most about working at this branch?

I am lucky to work with an amazing team whom are all there for each other

Brooke review score
Based on

Read all reviews
    Brooke,
    Amelia House,
    Brooke Industrial Park,
    Brooke, Norwich,
    Norfolk NR15 1HJ

    01508 558218