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Harlow

Essex

Harlow 01279 798040

Harlow,
Leah Manning Centre,
Park Lane,
Harlow,
Essex CM20 2QJ

   

Our Branch

Our branch covers the Harlow and Broxbourne areas, spanning both across Essex and Hertfordshire.  The branch itself is located in the centre of Harlow, within the Leah Manning Centre.  The branch shares the building with a popular Essex County Council Day Centre and the Harlow branch of Age Concern.  This location reflects the branch’s ethos of partnership working and embedding itself with the local community.

The service was established in 2013 and covers some of the following areas:

Harlow, Nazeing, Waltham Abbey, Broxbourne, Cheshunt, Waltham Cross and Hoddeson

The branch has very recently been inspected by the Care Quality Commission (CQC) and was rated as ‘good’ across all the key lines of enquiry.  The branch already had a good rating from its previous inspections and everyone involved in the service was extremely proud that the consistency of the branch’s good care has been recognised.

Below is some of the feedback provided by customers at our last CQC inspection:

‘All I can say to you is that they’re wonderful’.

‘Nothing but praise for them’.

‘They always get me what I want, I’ve no complaints’.

‘The service was recommended to me and I have already recommended them to someone else’.

The branch is supported by a dedicated and well-established team of carers, including some who have been at the branch since the service began. All of our carers are well trained and our induction course for our new staff covers a broad range of subjects, with all our care staff achieving the Care Certificate.

The branch strives to be a supportive environment for its employees and this is reflected in the feedback in the most recent CQC inspection with one carer saying ‘it is rewarding and as an employee I feel that I have been treated well’.

The branch and all the team see every single customer as an individual and always strive to go the extra mile for everyone they support.  This is reflected in the positive reviews the branch receive from their customers. The branch has a score of 9.6 out of 10 on homecare.co.uk and the most recent review on the site reads: ‘The service is always first rate and a great help to me. Could not be better and I’m happy with the service’.

To find out more about how Manorcourt Homecare Harlow and Broxbourne can assist you or a relative, please give the branch a call and one of the friendly team will be happy to help.

 

Services

The Manorcourt Homecare Harlow and Broxbourne branch provides a broad range of services. The list below is not meant to be exhaustive, it is just a guide to the type of help we can assist with. If there is something else that you think would make life easier for you or a loved one, please do not hesitate to enquire.

  • Support with showering. This can be as simple as just being on hand whilst you shower to give you confidence, or providing more help if needed.
  • Bathing. Whilst not all our customers necessarily want to have a bath every day, they might want one or two longer calls a week to enjoy a relaxing bath.
  • All aspects of support with continence. Including support with catheters, changing pads, emptying and cleaning commodes.
  • Shopping. This could be either going shopping on your behalf with a list you have made, or you going out shopping with the carer.
  • Support with your medication. This can be as simple reminding you to take your medication or administering your medication if necessary. We can also pick up your prescriptions for you.
  • Helping you get to appointments, the doctor or dentist for example.
  • Respite care to give informal carers a break or to cover them when they are on holiday.
  • Meal support. This can be making a fresh meal of your choice or perhaps making a light snack such as a sandwich for you to eat later.
  • Sleep In Nights. This is when a carer sleeps over at your property, leaving you reassured that somebody is on hand if you need anything in the night, such as support going to the toilet or fetching you a drink.
  • Waking Nights. With a waking night the carer is awake and on duty all night. This is particularly helpful if you or a relative is unwell and worried about having to cope throughout the night.
  • Companionship services. These types of services can be provided within your property or out in the community. For example it might be that you want to go out on a walk but don’t have the confidence to do this independently anymore.
  • Domestic support. We can help you keep your home to the standard you like. Perhaps doing some of the heavier tasks that have got a bit much. Helping with tasks such as vacuuming, sweeping, mopping and dusting.
  • Live-In Care. This is where a carer lives in with you to support you with all aspects of day to day life.

If there is anything else you feel would be beneficial and add value to the life of you or a loved one, please do not hesitate to ask. Our team will work flexibly with you to help in any way we can.

Adrianna Tevfik Branch Manager

Please detail any relevant education/training

Bachelor of Science (Hons) in management and marketing, NVQ Level 3 in Social Care and undertaking Level 5 LMC.

Year started working at Healthcare Homes

2015

Why did you decide to work at Healthcare Home

Manorcourt Homecare have a good reputation, a good rating and is a reliable company providing also, good working hours

What role did you carry out before you came to Healthcare Homes

Field Care Supervisor, Senior Office Manager, Manager, Medication Supervision and Team Leader

What do you think a person needs to do to be good in your role?

Have a good knowledge, experience, people skills and management skills.  Be a good listener, reliable and easy to approach.

What’s your favourite part of your working day and why?

My favourite part is when visiting carers or customers.  Verbal or written compliments are lovely so as to praise the service.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge was to master my skills in medication administration to be able to support carers and customers.

What has been your biggest career highlight to date?

Making a Difference – Finalist 2018 – Star Awards

What qualities do you think make a good branch manager?

Good management skills, well organised person, have an exceptional knowledge, a team player and have a good sense of humour.

What are your interests outside of work/how do you unwind?

DIY and cooking

I enjoy all of my duties, especially training carers.

Jo Sampson Care-Coordinator Broxbourne

Please detail any relevant education/training

I have been in the healthcare sector for 27 years so have completed a range of courses.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home

Helping Customers to remain in their homes to live a happier life.

What role did you carry out before you came to Healthcare Homes

I have worked for the health care sector for 27 Years as a Patient Therapy Manager for Home Health Care.

What do you think a person needs to do to be good in your role?

Caring, reliable and organised

What’s been your biggest professional challenge in your current role, or in your career to date?

Starting this role as a coordinator is a big challenge. Getting to know all the customers, carers and different areas is tricky.

What has been your biggest career highlight to date?

Setting up an oncology service for patients to have treatment at home.

What qualities do you think make a good branch manager?

Organised and listens to the team.

What are your interests outside of work/how do you unwind?

Family and music as my husband is in a band.

What do you enjoy/are you looking forward to the most about working at this care home?

We are a new team so I am looking forward to us growing as a team and improving the service.

Sandie Jensen Harlow Coordinator

Please detail any relevant education/training

I have just completed a very comprehensive training course with Manor Court Care. This is my first role in the care industry but I have previously worked for high paced customer focused companies.

Year started working at Healthcare Homes

December 2019

Why did you decide to work at Healthcare Home

I want to work for a company that has it’s clients and staff at the centre of everything they do.

What role did you carry out before you came to Healthcare Homes

I worked as a shift team leader for a company providing medication and home health care.

What do you think a person needs to do to be good in your role?

Organised, patience, reliability, adaptability, resilient.

What’s your favourite part of your working day and why?

Getting the task in hand finished. I like to go home at the end of the day with a clear desk. Ready for fresh start the next day.

What’s been your biggest professional challenge in your current role, or in your career to date?

As I am very new to the role learning the new system and getting to know the many carers has been challenging.

What has been your biggest career highlight to date?

I have been recognised on a number of occasions for providing great customer experiences and have attended events to celebrate these occasions. For any team that I have led I have always held their respect and trust and had the best performances from these teams.

What qualities do you think make a good home manager?

Listening, recognising the need for change/improvement, approachable and being organised.

What are your interests outside of work/how do you unwind?

Travel, family, reading and craft.

What do you enjoy/are you looking forward to the most about working at this care home?

Meeting new people, accomplishing new things.

 

Sandra Kingshott Care Assistant

Year started working at Healthcare Homes

February 2019

Why did you decide to work at Healthcare Home

I decided on Manorcourt because all of my calls were local to where I live in Waltham Abbey.

Someone from the office is always there for you.

They are a kind bunch to work for.

What’s your favourite part of your working day and why?

Taking care of clients and making a difference to there lives.

The social side of the visits having a giggle together. Walking away after each call knowing that you have made a difference however big or small.

What qualities do you think make a good branch manager?

It’s important to be open and transparent to lead by example. I believe if a Manager is honest, staff follow suit. They need to be able to put themselves into their staff’s shoes and imagine what it’s like to do their jobs. This shows empathy. I believe a good strong confident manager retains staff.

What are your interests outside of work/how do you unwind?

Tennis. Watching TV. Travel

Amanda Sparks Care worker / On-Call Team

Year started working at Manorcourt Homecare

I started in September 2016

Why did you decide to work at Manorcourt Homecare?

I was a stay at home mum with my daughter who I had to have IVF to get her. She was 9 years old when I plucked up the courage to go for an interview.

What’s your favourite part of your working day and why?

Seeing my clients and knowing that we as carers could be the only people they see that day. And to make sure they are happy before we leave them until the next care worker goes there.

What qualities do you think make a good branch manager?

A good working relationship and being able to approach if you have a problem.  And I think I can approach my manager if I need too.

What are your interests outside of work/how do you unwind?

Being with my family is very important to me, and to unwind if my not working the next day a couple of gin and lemonades.

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    Harlow,
    Leah Manning Centre,
    Park Lane,
    Harlow,
    Essex CM20 2QJ

    Harlow 01279 798040