Harlow & Broxbourne

Essex

01279 798040

Harlow,
Leah Manning Centre,
Park Lane,
Harlow,
Essex CM20 2QJ

   

Our Branch

Our branch covers the Harlow and Broxbourne areas, spanning both across Essex and Hertfordshire.  The branch itself is located in the centre of Harlow, within the Leah Manning Centre.  The branch shares the building with a popular Essex County Council Day Centre and the Harlow branch of Age Concern.  This location reflects the branch’s ethos of partnership working and embedding itself with the local community.

The service was established in 2013 and covers some of the following areas:

Harlow, Nazeing, Waltham Abbey, Broxbourne, Cheshunt, Waltham Cross and Hoddeson

The branch has very recently been inspected by the Care Quality Commission (CQC) and was rated as ‘good’ across all the key lines of enquiry.  The branch already had a good rating from its previous inspections and everyone involved in the service was extremely proud that the consistency of the branch’s good care has been recognised.

Below is some of the feedback provided by customers at our last CQC inspection:

‘All I can say to you is that they’re wonderful’.

‘Nothing but praise for them’.

‘They always get me what I want, I’ve no complaints’.

‘The service was recommended to me and I have already recommended them to someone else’.

The branch is supported by a dedicated and well-established team of carers, including some who have been at the branch since the service began. All of our carers are well trained and our induction course for our new staff covers a broad range of subjects, with all our care staff achieving the Care Certificate.

The branch strives to be a supportive environment for its employees and this is reflected in the feedback in the most recent CQC inspection with one carer saying ‘it is rewarding and as an employee I feel that I have been treated well’.

The branch and all the team see every single customer as an individual and always strive to go the extra mile for everyone they support.  This is reflected in the positive reviews the branch receive from their customers. The branch has a score of 9.6 out of 10 on homecare.co.uk and the most recent review on the site reads: ‘The service is always first rate and a great help to me. Could not be better and I’m happy with the service’.

To find out more about how Manorcourt Homecare Harlow and Broxbourne can assist you or a relative, please give the branch a call and one of the friendly team will be happy to help.

 

Services

The Manorcourt Homecare Harlow and Broxbourne branch provides a broad range of services. The list below is not meant to be exhaustive, it is just a guide to the type of help we can assist with. If there is something else that you think would make life easier for you or a loved one, please do not hesitate to enquire.

  • Support with showering. This can be as simple as just being on hand whilst you shower to give you confidence, or providing more help if needed.
  • Bathing. Whilst not all our customers necessarily want to have a bath every day, they might want one or two longer calls a week to enjoy a relaxing bath.
  • All aspects of support with continence. Including support with catheters, changing pads, emptying and cleaning commodes.
  • Shopping. This could be either going shopping on your behalf with a list you have made, or you going out shopping with the carer.
  • Support with your medication. This can be as simple reminding you to take your medication or administering your medication if necessary. We can also pick up your prescriptions for you.
  • Helping you get to appointments, the doctor or dentist for example.
  • Respite care to give informal carers a break or to cover them when they are on holiday.
  • Meal support. This can be making a fresh meal of your choice or perhaps making a light snack such as a sandwich for you to eat later.
  • Sleep In Nights. This is when a carer sleeps over at your property, leaving you reassured that somebody is on hand if you need anything in the night, such as support going to the toilet or fetching you a drink.
  • Waking Nights. With a waking night the carer is awake and on duty all night. This is particularly helpful if you or a relative is unwell and worried about having to cope throughout the night.
  • Companionship services. These types of services can be provided within your property or out in the community. For example it might be that you want to go out on a walk but don’t have the confidence to do this independently anymore.
  • Domestic support. We can help you keep your home to the standard you like. Perhaps doing some of the heavier tasks that have got a bit much. Helping with tasks such as vacuuming, sweeping, mopping and dusting,
  • Live-In Care. This is where a carer lives in with you to support you with all aspects of day to day life.

If there is anything else you feel would be beneficial and add value to the life of you or a loved one, please do not hesitate to ask. Our team will work flexibly with you to help in any way we can.

Nicola White Recruitment & Administration

Please detail any relevant education/training

Advance diploma in psychotherapeutic counselling.  Diploma in hypnotherapy with counselling skills.

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home?

I love working with people of all ages.  The elderly generation is one of my favourite groups of people and Manorcourt Homecare provide a service to them.  Having met the Branch Manager and office staff, I knew a great, caring professional service was provided by Manorcourt Homecare and that the service users are at the heart of the business and one I would be proud to work within.

What role did you carry out before you came to Healthcare Homes?

Self-employment T/A Minds at Peace Therapy.  Counselling, psychotherapy and hypnotherapy.

What do you think a person needs to do to be good in your role?

Knowledge of the company and its policies.  Confidence, organisation skills and active listening skills.  To be friendly, caring, understanding and respectful.  To be punctual, reliable, flexible and adaptable to the office needs.

What’s your favourite part of your working day and why?

Recruiting/interviewing.  I enjoy meeting new people on a one to one basis.  Getting to know them and helping the prospective carer through the first stage of their career with Manorcourt Homecare if they are suitable candidates.

What’s been your biggest professional challenge in your current role, or in your career to date?

I worked with Wrixon Care providing transport for young people within the social care system.  Some young people showed very challenging, abusive behaviour towards others and myself.

What has been your biggest career highlight to date?

Becoming a qualified counsellor, psychotherapist, hypnotherapist

What qualities do you think make a good home manager?

To be knowledgeable of the running of the business.  To ethical and respectful of all that work for her/him.  To be friendly, caring, compassionate and focussed.  People led, empathetic, confident and approachable.

What do you enjoy/are you looking forward to the most about working at this care home?

Family time, I have four children, three over 18.  I have one grandchild.  We love days out, experiencing new things and just enjoying each other’s company.  If I get time, I unwind with a film or some self-hypnosis.

I enjoy the relaxed atmosphere and how its members deal with situations.  I am looking forward to becoming more involved with the team and its company’s work, to help make a difference to peoples lives that Manorcourt Homecare provide a service to.

Adrianna Tevfik Branch Manager

Please detail any relevant education/training

Bachelor of Science (Hons) in management and marketing, NVQ Level 3 in Social Care and undertaking Level 5 LMC.

Year started working at Healthcare Homes

2015

Why did you decide to work at Healthcare Home

Manorcourt Homecare have a good reputation, a good rating and is a reliable company providing also, good working hours

What role did you carry out before you came to Healthcare Homes

Field Care Supervisor, Senior Office Manager, Manager, Medication Supervision and Team Leader

What do you think a person needs to do to be good in your role?

Have a good knowledge, experience, people skills and management skills.  Be a good listener, reliable and easy to approach.

What’s your favourite part of your working day and why?

My favourite part is when visiting carers or customers.  Verbal or written compliments are lovely so as to praise the service.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge was to master my skills in medication administration to be able to support carers and customers.

What has been your biggest career highlight to date?

Making a Difference – Finalist 2018 – Star Awards

What qualities do you think make a good home manager?

Good management skills, well organised person, have an exceptional knowledge, a team player and have a good sense of humour.

What do you enjoy/are you looking forward to the most about working at this care home?

DIY and cooking

I enjoy all of my duties, especially training carers.

Jo Sampson Care-Coordinator Broxbourne

Please detail any relevant education/training

I have been in the healthcare sector for 27 years so have completed a range of courses.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home

Helping Customers to remain in their homes to live a happier life.

What role did you carry out before you came to Healthcare Homes

I have worked for the health care sector for 27 Years as a Patient Therapy Manager for Home Health Care.

What do you think a person needs to do to be good in your role?

Caring, reliable and organised

What’s been your biggest professional challenge in your current role, or in your career to date?

Starting this role as a coordinator is a big challenge. Getting to know all the customers, carers and different areas is tricky.

What has been your biggest career highlight to date?

Setting up an oncology service for patients to have treatment at home.

What qualities do you think make a good branch manager?

Organised and listens to the team.

What are your interests outside of work/how do you unwind?

Family and music as my husband is in a band.

What do you enjoy/are you looking forward to the most about working at this care home?

We are a new team so I am looking forward to us growing as a team and improving the service.

Barbara Saunders Care-Coordinator Harlow

Year started working at Manorcourt Homecare

2018

Why did you decide to work at Manorcourt Homecare

I wanted to go into care and was told Manorcourt Homecare was a good company to work for.

What role did you carry out before you came to Manorcourt Homecare

Global mobility consultant.

What do you think a person needs to do to be good in your role?

Caring, have empathy. The ability to make someone smile.

What’s your favourite part of your working day and why?

Interacting with my work colleagues and working out solutions to problems we encounter.

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning the different aspects of what is expected of a care coordinator.

What qualities do you think make a good branch manager?

Organised and calm under pressure.

What has been your biggest career highlight to date?

Being voted employee of the year when I worked for the railway.

What are your interests outside of work/how do you unwind?

Walking my 2 cockerpoos and snuggling with them on the sofa reading.

What do you enjoy/are you looking forward to the most about working at this branch?

Overcoming challenges together and making things better for the people we look after.

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    Harlow,
    Leah Manning Centre,
    Park Lane,
    Harlow,
    Essex CM20 2QJ

    01279 798040