Harlow & Broxbourne
Essex
Harlow 01279 798040 or Broxbourne 01992 666009
Harlow,
Leah Manning Centre,
Park Lane,
Harlow,
Essex CM20 2QJ
Harlow,
Leah Manning Centre,
Park Lane,
Harlow,
Essex CM20 2QJ
Our branch covers the Harlow and Broxbourne areas, spanning both across Essex and Hertfordshire. The branch itself is located in the centre of Harlow, within the Leah Manning Centre. The branch shares the building with a popular Essex County Council Day Centre and the Harlow branch of Age Concern. This location reflects the branch’s ethos of partnership working and embedding itself with the local community.
The service was established in 2013 and covers some of the following areas:
Harlow, Nazeing, Waltham Abbey, Broxbourne, Cheshunt, Waltham Cross and Hoddeson
The branch has very recently been inspected by the Care Quality Commission (CQC) and was rated as ‘good’ across all the key lines of enquiry. The branch already had a good rating from its previous inspections and everyone involved in the service was extremely proud that the consistency of the branch’s good care has been recognised.
Below is some of the feedback provided by customers at our last CQC inspection:
‘All I can say to you is that they’re wonderful’.
‘Nothing but praise for them’.
‘They always get me what I want, I’ve no complaints’.
‘The service was recommended to me and I have already recommended them to someone else’.
The branch is supported by a dedicated and well-established team of carers, including some who have been at the branch since the service began. All of our carers are well trained and our induction course for our new staff covers a broad range of subjects, with all our care staff achieving the Care Certificate.
The branch strives to be a supportive environment for its employees and this is reflected in the feedback in the most recent CQC inspection with one carer saying ‘it is rewarding and as an employee I feel that I have been treated well’.
The branch and all the team see every single customer as an individual and always strive to go the extra mile for everyone they support. This is reflected in the positive reviews the branch receive from their customers. The branch has a score of 9.6 out of 10 on homecare.co.uk and the most recent review on the site reads: ‘The service is always first rate and a great help to me. Could not be better and I’m happy with the service’.
To find out more about how Manorcourt Homecare Harlow and Broxbourne can assist you or a relative, please give the branch a call and one of the friendly team will be happy to help.
The Manorcourt Homecare Harlow and Broxbourne branch provides a broad range of services. The list below is not meant to be exhaustive, it is just a guide to the type of help we can assist with. If there is something else that you think would make life easier for you or a loved one, please do not hesitate to enquire.
If there is anything else you feel would be beneficial and add value to the life of you or a loved one, please do not hesitate to ask. Our team will work flexibly with you to help in any way we can.
Please detail any relevant education/training
Bachelor of Science (Hons) in management and marketing, NVQ Level 3 in Social Care and undertaking Level 5 LMC.
Year started working at Healthcare Homes
2015
Why did you decide to work at Healthcare Home
Manorcourt Homecare have a good reputation, a good rating and is a reliable company providing also, good working hours
What role did you carry out before you came to Healthcare Homes
Field Care Supervisor, Senior Office Manager, Manager, Medication Supervision and Team Leader
What do you think a person needs to do to be good in your role?
Have a good knowledge, experience, people skills and management skills. Be a good listener, reliable and easy to approach.
What’s your favourite part of your working day and why?
My favourite part is when visiting carers or customers. Verbal or written compliments are lovely so as to praise the service.
What’s been your biggest professional challenge in your current role, or in your career to date?
My biggest challenge was to master my skills in medication administration to be able to support carers and customers.
What has been your biggest career highlight to date?
Making a Difference – Finalist 2018 – Star Awards
What qualities do you think make a good branch manager?
Good management skills, well organised person, have an exceptional knowledge, a team player and have a good sense of humour.
What are your interests outside of work/how do you unwind?
DIY and cooking
I enjoy all of my duties, especially training carers.
Please detail any relevant education/training
I have been in the healthcare sector for 27 years so have completed a range of courses.
Year started working at Healthcare Homes
2019
Why did you decide to work at Healthcare Home
Helping Customers to remain in their homes to live a happier life.
What role did you carry out before you came to Healthcare Homes
I have worked for the health care sector for 27 Years as a Patient Therapy Manager for Home Health Care.
What do you think a person needs to do to be good in your role?
Caring, reliable and organised
What’s been your biggest professional challenge in your current role, or in your career to date?
Starting this role as a coordinator is a big challenge. Getting to know all the customers, carers and different areas is tricky.
What has been your biggest career highlight to date?
Setting up an oncology service for patients to have treatment at home.
What qualities do you think make a good branch manager?
Organised and listens to the team.
What are your interests outside of work/how do you unwind?
Family and music as my husband is in a band.
What do you enjoy/are you looking forward to the most about working at this care home?
We are a new team so I am looking forward to us growing as a team and improving the service.
Please detail any relevant education/training
I have just completed a very comprehensive training course with Manor Court Care. This is my first role in the care industry but I have previously worked for high paced customer focused companies.
Year started working at Healthcare Homes
December 2019
Why did you decide to work at Healthcare Home
I want to work for a company that has it’s clients and staff at the centre of everything they do.
What role did you carry out before you came to Healthcare Homes
I worked as a shift team leader for a company providing medication and home health care.
What do you think a person needs to do to be good in your role?
Organised, patience, reliability, adaptability, resilient.
What’s your favourite part of your working day and why?
Getting the task in hand finished. I like to go home at the end of the day with a clear desk. Ready for fresh start the next day.
What’s been your biggest professional challenge in your current role, or in your career to date?
As I am very new to the role learning the new system and getting to know the many carers has been challenging.
What has been your biggest career highlight to date?
I have been recognised on a number of occasions for providing great customer experiences and have attended events to celebrate these occasions. For any team that I have led I have always held their respect and trust and had the best performances from these teams.
What qualities do you think make a good home manager?
Listening, recognising the need for change/improvement, approachable and being organised.
What are your interests outside of work/how do you unwind?
Travel, family, reading and craft.
What do you enjoy/are you looking forward to the most about working at this care home?
Meeting new people, accomplishing new things.
Year started working at Healthcare Homes
February 2019
Why did you decide to work at Healthcare Home
I decided on Manorcourt because all of my calls were local to where I live in Waltham Abbey.
Someone from the office is always there for you.
They are a kind bunch to work for.
What’s your favourite part of your working day and why?
Taking care of clients and making a difference to there lives.
The social side of the visits having a giggle together. Walking away after each call knowing that you have made a difference however big or small.
What qualities do you think make a good branch manager?
It’s important to be open and transparent to lead by example. I believe if a Manager is honest, staff follow suit. They need to be able to put themselves into their staff’s shoes and imagine what it’s like to do their jobs. This shows empathy. I believe a good strong confident manager retains staff.
What are your interests outside of work/how do you unwind?
Tennis. Watching TV. Travel
APEX
The Beeches, Apex 12,
Old Ipswich Road, Ardleigh, Colchester, Essex, CO7 7QR
01206 987440
Manorcourt Care (Norfolk) Ltd. Registered in England. Company No. 04516799. Registered Office: The Beeches, Apex 12, Old Ipswich Road, Ardleigh, Colchester, Essex CO7 7QR.
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