Harlow & Broxbourne

Please detail any relevant education/training

NVQ Health & Social Care, team leadership course

Year started working at Manorcourt Homecare

2015

Why did you decide to work at Manorcourt Homecare

A new job opportunity to work as a recruitment officer and administrator prior to promotion. I really enjoyed recruiting carers that had the same passion as me in delivering high quality care to our customers.

What do you think a person needs to do to be good in your role?

To be very organised and quick to make thoughtful decisions. Be mindful of both customers and carers when allocating care calls. Ensure a safe delivery of care to our customers.

What’s your favourite part of your working day and why?

Everyday my job has new challenges, knowing I have to complete deadlines, cover calls, allocating new care packages and managing staff fills me with great satisfaction.

What’s been your biggest professional challenge in your current role, or in your career to date?

Recruiting amazing carers. Working under pressure, knowing when I go home all calls are allocated and our customers are happy with the service we provide.

What has been your biggest career highlight to date?

Becoming Duty Manager

What qualities do you think make a good branch manager?

Being able to have a happy team of workers that are willing to work on a daily basis providing an outstanding service to our customers. To be sympathetic, understanding and compassionate. Receiving a high level of respect from all.

What are your interests outside of work/how do you unwind?

Spending time with my wife doing all that we enjoy, eating out, visiting London and socialising. I enjoy lots of sleep and monthly spa treats.

What do you enjoy/are you looking forward to the most about working at this branch?

Working with an incredible team of staff that are hardworking and passionate about what they do and forever trying to grow the branch.

Please detail any relevant education/training

Advance diploma in psychotherapeutic counselling.  Diploma in hypnotherapy with counselling skills.

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home?

I love working with people of all ages.  The elderly generation is one of my favourite groups of people and Manorcourt Homecare provide a service to them.  Having met the Branch Manager and office staff, I knew a great, caring professional service was provided by Manorcourt Homecare and that the service users are at the heart of the business and one I would be proud to work within.

What role did you carry out before you came to Healthcare Homes?

Self-employment T/A Minds at Peace Therapy.  Counselling, psychotherapy and hypnotherapy.

What do you think a person needs to do to be good in your role?

Knowledge of the company and its policies.  Confidence, organisation skills and active listening skills.  To be friendly, caring, understanding and respectful.  To be punctual, reliable, flexible and adaptable to the office needs.

What’s your favourite part of your working day and why?

Recruiting/interviewing.  I enjoy meeting new people on a one to one basis.  Getting to know them and helping the prospective carer through the first stage of their career with Manorcourt Homecare if they are suitable candidates.

What’s been your biggest professional challenge in your current role, or in your career to date?

I worked with Wrixon Care providing transport for young people within the social care system.  Some young people showed very challenging, abusive behaviour towards others and myself.

What has been your biggest career highlight to date?

Becoming a qualified counsellor, psychotherapist, hypnotherapist

What qualities do you think make a good home manager?

To be knowledgeable of the running of the business.  To ethical and respectful of all that work for her/him.  To be friendly, caring, compassionate and focussed.  People led, empathetic, confident and approachable.

What do you enjoy/are you looking forward to the most about working at this care home?

Family time, I have four children, three over 18.  I have one grandchild.  We love days out, experiencing new things and just enjoying each other’s company.  If I get time, I unwind with a film or some self-hypnosis.

I enjoy the relaxed atmosphere and how its members deal with situations.  I am looking forward to becoming more involved with the team and its company’s work, to help make a difference to peoples lives that Manorcourt Homecare provide a service to.