Loughton

Essex

0203 7575504

Honey Tree Court,
Pyrles Lane,
Loughton,
Essex IG10 2RD

   

Our Branch

Manorcourt Homecare have been successfully providing quality care services across Essex, Suffolk, Norfolk and Cambridgeshire since 1991.  As part of the Healthcare Homes Group, we can also assist with your pathway to residential and nursing care via one of our 37 care homes.

We provide care services in the local community.  Services include personal care, medication, shopping, domestics, support visits to include learning disabilities.  We are also trained in Peg feeds, Stoma, Parkinson’s, End of Life and Dementia.  We are able to make companionship calls, such as taking you to an appointment.

We cover the following areas: Debden, Loughton, Buckhurst Hill, Epping, Theydon Bois, Coopersale, North Weald and surrounding areas.

We are based in Honey Tree Court which is an extra care scheme owned by Places for People that was built in 1995. The scheme provides self-contained 24 hour supported independent living for 40 properties.

Properties can be occupied individually or as couples. Manorcourt Homecare provide a 24 hour support team. Individually tailor made care packages are also available to support this independent promoted living in a dignified and confidential way. A daily meal service is available 365 days of the year.

Each one of the 1-bedroom properties has a kitchen, living room and bath/wet room. Each room is fitted with an emergency alarm system and personal alarms are also available to wear. There is a communal garden area, a smaller quiet lounge area, a laundry room and an aided bathroom on each floor of the three-storey building. There is lift access to each floor.

Whether you require assistance on a regular or temporary basis, our flexible range of services means that we can provide as little or as much support as is needed, for as long as required.

Our team are fully trained and are DBS checked.  A robust training programme is followed which allows carers the opportunity to gain specialist qualifications.  Specialist training qualifications include dementia, stoma care, Parkinson’s, Peg feed and end of life.

Our latest CQC inspection report from January 2019 provided us with some lovely feedback:

‘Staff had an excellent understanding of people’s needs and provided person centred care which put people at the heart of the service’.

‘Staff were compassionate, kind and caring and had developed good relationships supporting them to stay as independent as possible’.

One person said: ‘I feel very safe with the staff.  They treat me so well.  I am never rushed by anyone.  They do everything I want them to’.

One person said: ‘All the carers who come to me are very well trained and it helps me be more confident to do things’.

‘Records showed that people had been supported to develop their skills and, had attended training sessions which consisted of face to face and online learning sessions’.

One person said: ‘The staff couldn’t be kinder to me.  No matter what I ask them to help me with, it is done with a big smile on their face’.

 

Services

We also offer the following homecare services to the community:

  • Personal care – we assist with showers/baths, hair washing and drying, applying creams
  • Domestic support – laundry and general housekeeping
  • Shopping – whether this is with you or for you
  • Meal preparation – we can prepare meals and cook for you. We can also prepare snacks to leave for you to enjoy later in the day.
  • Live in care
  • 24 hour care
  • Respite – emergency or planned
  • Night care – waking nights and sleeping nights
  • Escorted visits – various appointments, i.e. Doctor’s surgery, hairdresser
  • Companionship – can spend time with your loved one so you can get time for yourself
  • Support to individuals with learning disabilities and mental health
  • Support with continence including catheters, stomas, changing pads, emptying and cleaning commodes
  • Medication – prompt or administer.  We are also able to collect medication for you.
  • We can support you or a loved one from an hour to 24 hours to suit you and your needs in your own home
Paula Duncan Branch Manager

Please detail any relevant education/training

NVQ 2 and 3. Currently studying for level 5

Year started working at Manorcourt Homecare

2014

Why did you decide to work at Manorcourt Homecare

A colleague from an old job started working for Manorcourt Homecare and advised of a position. The company has a good reputation

What role did you carry out before you came to Manorcourt Homecare

I was working as a part time carer

What do you think a person needs to do to be good in your role?

You need to have an understanding of the social system so that you are able to support your clients to get the help they need to remain living in their own home independently. Be able to communicate with all levels of people in a professional way, with compassion and empathy. You need patience and be a good listener, understanding every day is a learning curve. You also need to be flexible with your time.

What’s your favourite part of your working day and why?

Every day is different; not knowing what the day is going to bring.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge to date was taking over Honeytree Court after only setting up in Loughton three months previously.

What has been your biggest career highlight to date?

I started at the Loughton branch as Duty Manager in 2015. By 2017 I had taken the role of Branch Manager. I have worked very hard to grow the branch. I am so pleased to have joined Manorcourt Homecare where I have learnt so much and have been encouraged to aim high; achieving more than I thought I could accomplish before

What qualities do you think make a good branch manager?

I have a passion to make sure the clients we provide for have everything they need to make their lives as comfortable and as easy as we can make them. Supporting staff is paramount, whether to listen or assisting them with care calls when required.

What are your interests outside of work/how do you unwind?

I enjoy a long soak in the bath to unwind. I like to spend time with my Mum and daughters, reading and sudoko. I would like to find more time to enjoy craft.

What do you enjoy/are you looking forward to the most about working at this branch?

I am looking forward to continuing to work alongside such an amazing team.

Lynnsey Mitchell Care Co-ordinator

Please detail any relevant education/training

NVQ level 4

Year started working at Manorcourt Homecare

2015

What role did you carry out before you came to Manorcourt Homecare

Management – residential homes

What do you think a person needs to do to be good in your role?

A good team player, patience, understanding, reliability, commitment and respect for work colleagues

What’s your favourite part of your working day and why?

Every day is so different.  I do feel a sense of achievement once all the calls are covered and rotas are complete

What’s been your biggest professional challenge in your current role, or in your career to date?

Working as a residential manager for 15 years

What has been your biggest career highlight to date?

Successfully managing a 40-bedded residential care hotel for 15 years

What qualities do you think make a good branch manager?

Respect your work colleagues and gain respect.  Never ask anyone to do a job you wouldn’t be prepared to do yourself

What are your interests outside of work/how do you unwind?

I like all sports. I enjoy TV coverage. I have grandchildren and like to get involved in their lives.

What do you enjoy/are you looking forward to the most about working at this branch?

I enjoy working at this branch as I feel I am supported well by my manager and the team.

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    Honey Tree Court,
    Pyrles Lane,
    Loughton,
    Essex IG10 2RD

    0203 7575504