Hornchurch

Please detail any relevant education/training

Level 5 Diploma in Leadership for Health & Social Care

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare

I was looking for a new challenge and one of my previous colleagues recommended the company

What role did you carry out before you came to Manorcourt Homecare

Registered Manager for a local authority. I worked in social care for 20 years

What do you think a person needs to do to be good in your role?

Have experience in working in care. You need a knowledge and understanding of CQC regulations, good management and leadership skills

What’s been your biggest professional challenge in your current role, or in your career to date?

Recruitment

What has been your biggest career highlight to date?

Obtaining my Registered Manager with CQC

What qualities do you think make a good branch manager?

To have a firm but fair approach, leadership skills and be a good listener

What are your interests outside of work/how do you unwind?

Taking holidays with my partner and spending time socialising with my best friends

What do you enjoy/are you looking forward to the most about working at this branch?

I enjoy working with the team to achieve targets and grow the branch

Year started working at Manorcourt Homecare

2017

Why did you decide to work at Manorcourt Homecare

It seemed a challenge for me as I had never worked in a live in service previously

What role did you carry out before you came to Manorcourt Homecare

Commissioning care in a local authority as well as 12 years in both adults and children social care

What do you think a person needs to do to be good in your role?

A good listener and communicator with empathy and compassion

What’s your favourite part of your working day and why?

Going out to complete assessments, meeting new clients and families

What’s been your biggest professional challenge in your current role, or in your career to date?

After running my own business for the last 5 years, it was a challenge to come back in to an office environment. The move to Manorcourt Homecare has proved to be such a positive one.

What has been your biggest career highlight to date?

Being nominated for the Healthcare Homes Group Star Awards 2018; such a lovely gesture

What qualities do you think make a good branch manager?

Experience, a good listener, good communication skills. Be understanding, sensitive and empathetic.

What are your interests outside of work/how do you unwind?

I love all kinds of animals including my 85kg Leonberger dog and being entertained by my 3 cats

What do you enjoy/are you looking forward to the most about working at this branch?

It’s a great atmosphere and working environment here. Everyone is friendly and welcoming. We are a great team!

Please detail any relevant education/training

NVQ 3 in Customer Service, NVQ 3 in Palliative Care

Year started working at Manorcourt Homecare

2008

Why did you decide to work at Manorcourt Homecare

A previous colleague of mine recommended the company due to its good reputation

What role did you carry out before you came to Manorcourt Homecare

I worked for Barclays Bank for 31 years in different roles from junior to team leader. I was also a training officer.

What do you think a person needs to do to be good in your role?

Being organised and prioritising work load on a daily basis is the key factor

What qualities do you think make a good branch manager?

Good leadership skills, understanding and treating all members of staff equally

What are your interests outside of work/how do you unwind?

I love spending time with my family and socialising with friends. I read a lot and enjoy family holidays

What do you enjoy/are you looking forward to the most about working at this branch?

I enjoy the variety my role offers me. I have been at this branch for 10 years and I like the way we all work as a team

Please detail any relevant education/training

NVQ 3

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home

I heard about the company that it is very good at taking good care of both clients and staff.  I also wanted new challenges for myself and to develop and Manorcourt Homecare provide me with both.

What role did you carry out before you came to Healthcare Homes

Support worker – shift leader

What do you think a person needs to do to be good in your role?

Must be well organised and have a good understanding of both clients and care worker’s needs.  You also need good knowledge of policies and procedures.  Good communication skills are a must.

What’s your favourite part of your working day and why?

Visiting clients and carrying out assessments.  This is because I get to know new people and their life stories.  Also organising handovers as they are challenging to fit everything in a strict timeframe.

What’s been your biggest professional challenge in your current role, or in your career to date?

Getting to know a new company and taking on a new role.

What has been your biggest career highlight to date?

Taking on many new responsibilities and getting to know a new company.

What qualities do you think make a good home manager?

Honesty and being open.  Must communicate well.  I think a manager should also know what care work is all about.  Being well organised and happy to help.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my family; helping my daughter with her homework as resets my brain and being Mum.  I also love photography.

Getting new clients and new staff members.  Very excited to meet new clients, undertake assessments and starting new packages.  I also hope to continue with further education.

Year started working at Manorcourt Homecare

2013

Why did you decide to work at Manorcourt Homecare

I was my Dad’s main carer for three years; this made me decide to become a carer

What role did you carry out before you came to Manorcourt Homecare

Stay at home Mum

What do you think a person needs to do to be good in your role?

Organised, be able to prioritise and multi-task

What has been your biggest career highlight to date?

Becoming a team leader

What qualities do you think make a good branch manager?

Patience, understanding and fairness

What are your interests outside of work/how do you unwind?

Spending time with my family

What do you enjoy/are you looking forward to the most about working at this branch?

Working as a team

Please detail any relevant education/training

Level 2 Safe Handling of Medication

Year started working at Manorcourt Homecare

2008

Why did you decide to work at Manorcourt Homecare

A family member recommended the company

What role did you carry out before you came to Manorcourt Homecare

Hairdressing

What do you think a person needs to do to be good in your role?

To be able to work independently or within a team. Be able to multi-task

What qualities do you think make a good branch manager?

Someone who leads by example and is approachable

What are your interests outside of work/how do you unwind?

Seeing my family and going to the gym

What do you enjoy/are you looking forward to the most about working at this branch?

I like working with such a great team

Year started working at Manorcourt Homecare

2004

Why did you decide to work at Manorcourt Homecare

Approached by a member of staff

What role did you carry out before you came to Manorcourt Homecare

Co-ordinator at another care agency

What do you think a person needs to do to be good in your role?

To be able to work as part of a team

What qualities do you think make a good branch manager?

To have good leadership qualities and be fair

What are your interests outside of work/how do you unwind?

Spending time with my family and grandchildren

What do you enjoy/are you looking forward to the most about working at this branch?

Enjoy working as a team and building the business

Please detail any relevant education/training

End of life

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare

The company has a great reputation

What role did you carry out before you came to Manorcourt Homecare

Carer/co-ordinator for another company

What do you think a person needs to do to be good in your role?

Patience, a caring nature and patience

What’s your favourite part of your working day and why?

I don’t have a favourite part of the day, I love it all

What qualities do you think make a good branch manager?

Someone who is fair and will listen to you if you have a problem

What are your interests outside of work/how do you unwind?

Spending time with my grandchildren. Watching my partner play football. Watching sports on television.

What do you enjoy/are you looking forward to the most about working at this branch?

I work with a great team

Year started working at Manorcourt Homecare

1996

Why did you decide to work at Manorcourt Homecare

At the time, the hours were flexible enough for me to fit around young children

What role did you carry out before you came to Manorcourt Homecare

Supervisor at Marks & Spencer

What do you think a person needs to do to be good in your role?

Working as a team

What qualities do you think make a good branch manager?

Working with us as part of the team

What do you enjoy/are you looking forward to the most about working at this branch?

Building the business