Hornchurch
Essex
01708 472911
Hornchurch,
58 Station Lane,
Hornchurch,
Essex RM12 6NB
Our Branch
At Manorcourt Homecare in Hornchurch (part of the Healthcare Homes Group) we provide care and support services to the following people living in the local community.
These services are registered with the Care Quality Commission:
- Adults and older people
- People with dementia
- People who are terminally ill
- People with a sensory impairment
- People with a learning disability
- People with mental health problems
- People with brain injury
Some people prefer to live in the comfort of their own home but due to an illness, chronic condition or advancing age, this at times is difficult without some support. At Manorcourt Homecare we listen to what you have to say and provide a bespoke service for you. We can provide care from 30 minute visits up to 24 hour care and live in care. We also offer both a sleeping/waking night service.
We are excited to inform you of our new service, Branch Out. This service offers a wide range of companionship services in the home, hospital or daily life setting for all ages. Our Branch Out Buddies can match specific interests and hobbies as desired or requested. Our Branch Out service can also help relieve the stress of caring for a loved one by providing a much needed break to their own families and friends.
Our care staff are trained to the highest standards using our internal training programme. Care workers are chosen not only for their skills but for their warmth, friendliness and caring attitude. Carers provide professional care that respects the rights and dignity of each individual.
Whether you require assistance on a regular or temporary basis, our flexible range of services means that we can provide as little or as much support as is needed, for as long as required.
Services
We are able to offer you:
- Personal care
- 30 minute visits to 24 hour care
- Medication reminder/assistance/administration
- Meal calls
- Shopping – for you or with you
- Domestic assistance – i.e. prescription collection
- Domestic services – housework
- Escort service to hospital appointments, social occasions etc
- Sitting service
- Night service – waking night
- Sleep in service
- Palliative care
- End of life care
- Live in care
- Branch Out
Please detail any relevant education/training
Level 5 Diploma in Leadership for Health & Social Care
Year started working at Manorcourt Homecare
2012
Why did you decide to work at Manorcourt Homecare
I was looking for a new challenge and one of my previous colleagues recommended the company
What role did you carry out before you came to Manorcourt Homecare
Registered Manager for a local authority. I worked in social care for 20 years
What do you think a person needs to do to be good in your role?
Have experience in working in care. You need a knowledge and understanding of CQC regulations, good management and leadership skills
What’s been your biggest professional challenge in your current role, or in your career to date?
Recruitment
What has been your biggest career highlight to date?
Obtaining my Registered Manager with CQC
What qualities do you think make a good branch manager?
To have a firm but fair approach, leadership skills and be a good listener
What are your interests outside of work/how do you unwind?
Taking holidays with my partner and spending time socialising with my best friends
What do you enjoy/are you looking forward to the most about working at this branch?
I enjoy working with the team to achieve targets and grow the branch
Year started working at Manorcourt Homecare
2017
Why did you decide to work at Manorcourt Homecare
It seemed a challenge for me as I had never worked in a live in service previously
What role did you carry out before you came to Manorcourt Homecare
Commissioning care in a local authority as well as 12 years in both adults and children social care
What do you think a person needs to do to be good in your role?
A good listener and communicator with empathy and compassion
What’s your favourite part of your working day and why?
Going out to complete assessments, meeting new clients and families
What’s been your biggest professional challenge in your current role, or in your career to date?
After running my own business for the last 5 years, it was a challenge to come back in to an office environment. The move to Manorcourt Homecare has proved to be such a positive one.
What has been your biggest career highlight to date?
Being nominated for the Healthcare Homes Group Star Awards 2018; such a lovely gesture
What qualities do you think make a good branch manager?
Experience, a good listener, good communication skills. Be understanding, sensitive and empathetic.
What are your interests outside of work/how do you unwind?
I love all kinds of animals including my 85kg Leonberger dog and being entertained by my 3 cats
What do you enjoy/are you looking forward to the most about working at this branch?
It’s a great atmosphere and working environment here. Everyone is friendly and welcoming. We are a great team!
Please detail any relevant education/training
NVQ 3 in Customer Service, NVQ 3 in Palliative Care
Year started working at Manorcourt Homecare
2008
Why did you decide to work at Manorcourt Homecare
A previous colleague of mine recommended the company due to its good reputation
What role did you carry out before you came to Manorcourt Homecare
I worked for Barclays Bank for 31 years in different roles from junior to team leader. I was also a training officer.
What do you think a person needs to do to be good in your role?
Being organised and prioritising work load on a daily basis is the key factor
What qualities do you think make a good branch manager?
Good leadership skills, understanding and treating all members of staff equally
What are your interests outside of work/how do you unwind?
I love spending time with my family and socialising with friends. I read a lot and enjoy family holidays
What do you enjoy/are you looking forward to the most about working at this branch?
I enjoy the variety my role offers me. I have been at this branch for 10 years and I like the way we all work as a team
Please detail any relevant education/training
NVQ 3
Year started working at Healthcare Homes
2018
Why did you decide to work at Healthcare Home
I heard about the company that it is very good at taking good care of both clients and staff. I also wanted new challenges for myself and to develop and Manorcourt Homecare provide me with both.
What role did you carry out before you came to Healthcare Homes
Support worker – shift leader
What do you think a person needs to do to be good in your role?
Must be well organised and have a good understanding of both clients and care worker’s needs. You also need good knowledge of policies and procedures. Good communication skills are a must.
What’s your favourite part of your working day and why?
Visiting clients and carrying out assessments. This is because I get to know new people and their life stories. Also organising handovers as they are challenging to fit everything in a strict timeframe.
What’s been your biggest professional challenge in your current role, or in your career to date?
Getting to know a new company and taking on a new role.
What has been your biggest career highlight to date?
Taking on many new responsibilities and getting to know a new company.
What qualities do you think make a good home manager?
Honesty and being open. Must communicate well. I think a manager should also know what care work is all about. Being well organised and happy to help.
What do you enjoy/are you looking forward to the most about working at this care home?
Spending time with my family; helping my daughter with her homework as resets my brain and being Mum. I also love photography.
Getting new clients and new staff members. Very excited to meet new clients, undertake assessments and starting new packages. I also hope to continue with further education.
Please detail any relevant education/training
Level 2 Safe Handling of Medication
Year started working at Manorcourt Homecare
2008
Why did you decide to work at Manorcourt Homecare
A family member recommended the company
What role did you carry out before you came to Manorcourt Homecare
Hairdressing
What do you think a person needs to do to be good in your role?
To be able to work independently or within a team. Be able to multi-task
What qualities do you think make a good branch manager?
Someone who leads by example and is approachable
What are your interests outside of work/how do you unwind?
Seeing my family and going to the gym
What do you enjoy/are you looking forward to the most about working at this branch?
I like working with such a great team
Year started working at Manorcourt Homecare
2004
Why did you decide to work at Manorcourt Homecare
Approached by a member of staff
What role did you carry out before you came to Manorcourt Homecare
Co-ordinator at another care agency
What do you think a person needs to do to be good in your role?
To be able to work as part of a team
What qualities do you think make a good branch manager?
To have good leadership qualities and be fair
What are your interests outside of work/how do you unwind?
Spending time with my family and grandchildren
What do you enjoy/are you looking forward to the most about working at this branch?
Enjoy working as a team and building the business
Please detail any relevant education/training
End of life
Year started working at Manorcourt Homecare
2012
Why did you decide to work at Manorcourt Homecare
The company has a great reputation
What role did you carry out before you came to Manorcourt Homecare
Carer/co-ordinator for another company
What do you think a person needs to do to be good in your role?
Patience, a caring nature and patience
What’s your favourite part of your working day and why?
I don’t have a favourite part of the day, I love it all
What qualities do you think make a good branch manager?
Someone who is fair and will listen to you if you have a problem
What are your interests outside of work/how do you unwind?
Spending time with my grandchildren. Watching my partner play football. Watching sports on television.
What do you enjoy/are you looking forward to the most about working at this branch?
I work with a great team
Year started working at Manorcourt Homecare
1996
Why did you decide to work at Manorcourt Homecare
At the time, the hours were flexible enough for me to fit around young children
What role did you carry out before you came to Manorcourt Homecare
Supervisor at Marks & Spencer
What do you think a person needs to do to be good in your role?
Working as a team
What qualities do you think make a good branch manager?
Working with us as part of the team
What do you enjoy/are you looking forward to the most about working at this branch?
Building the business
Year started working at Manorcourt Homecare
2013
Why did you decide to work at Manorcourt Homecare
I was my Dad’s main carer for three years; this made me decide to become a carer
What role did you carry out before you came to Manorcourt Homecare
Stay at home Mum
What do you think a person needs to do to be good in your role?
Organised, be able to prioritise and multi-task
What has been your biggest career highlight to date?
Becoming a team leader
What qualities do you think make a good branch manager?
Patience, understanding and fairness
What are your interests outside of work/how do you unwind?
Spending time with my family
What do you enjoy/are you looking forward to the most about working at this branch?
Working as a team
58 Station Lane,
Hornchurch,
Essex RM12 6NB
