Saffron Walden
Essex
01799 529312
Saffron Walden,
Unit 2 Boys British School,
East Street,
Saffron Walden,
Essex CB10 1LS
Our Branch
Manorcourt Care in Saffron Walden has been providing high quality care to people in the local community for many years. The branch itself is located in the town and all the team live locally, meaning the branch has a real community atmosphere.
The branch is supported by a dedicated and well-established team of carers, including some who have been at the branch for over 15 years! Our carers are well trained and our induction course for new staff covers a broad range of subjects, with all our care staff achieving the Care Certificate.
Not only are our staff highly skilled, they also demonstrate empathy and compassion in all that they do, with one carer being Highly Commended in the category of Outstanding Carer at the Essex Care Awards last year.
The branch prides itself on the quality of the care it provides and is rated as “good” by the Care Quality Commission (CQC) across all the categories they inspect. Below is some feedback provided by our customers at our last CQC inspection.
“They display complete care and kindness toward both of us when they come”
“They are all so lovely and caring toward me I regard them as family”
“I have no complaints it is a very good well run service in my opinion.”
The branch and all the team see every single customer as an individual and all our care packages are tailored to suit the specific needs of that customer. Whether you require care several times a day every day, or would just like someone to take you shopping once a week, the branch can create a bespoke package of care to suit the needs of you or your loved one.
The branch also offers temporary care packages, for example to help you get back on your feet if you have had a stay in hospital. Or perhaps as respite care whilst family members are away. We can also help you get to a range of appointments, whether it be the doctor, the dentist, or somewhere further afield.
We also have excellent links within the local community, including a hugely popular project with a local school. Every term we visit the school with a group of customers for an afternoon of fun and laughter. The children enjoy sharing their work with our customers and it is an excellent opportunity for members of the community, from all generations to come together. All customers of Manorcourt Homecare Saffron Walden are very welcome. The event is staffed by our team of fully trained carers and even transport to and from the school is provided free of charge.
Manorcourt Homecare Saffron Walden is more than just a care provider, it is at the heart of the community. Supporting our customers to live their lives, their way.
Services
The Manorcourt Homecare Saffron Walden branch provides a broad range of services. The list below is not meant to be exhaustive, it is just a guide to the type of things we can assist with. If there is something else that you think would make life easier for you or a loved one, please do not hesitate to enquire.
- Support with showering. This can be as simple as just being on hand whilst you shower to give you confidence, or providing more help if needed.
- Bathing. Whilst not all our customers necessarily want to have a bath every day, they might want one or two longer calls a week to enjoy a relaxing bath.
- All aspects of support with continence. Including support with catheters, changing pads, emptying and cleaning commodes.
- Shopping. This could be either going shopping on your behalf with a list you have made, or you going out shopping with the carer.
- Support with your medication. This can be as simple reminding you to take your medication or administering your medication if necessary. We can also pick up your prescriptions for you.
- Helping you get to appointments, the doctor or dentist for example.
- Respite care to give informal carers a break or to cover them when they are on holiday.
- Meal support. This can be making a fresh meal of your choice or perhaps making a light snack such as a sandwich for you to eat later.
- Sleep In Nights. This is when a carer sleeps over at your property, leaving you reassured that somebody is on hand if you need anything in the night, such as support going to the toilet or fetching you a drink.
- Waking Nights. With a waking night the carer is awake and on duty all night. This is particularly helpful if you or a relative is unwell and worried about having to cope throughout the night.
- Companionship services. These types of services can be provided within your property or out in the community. For example it might be that you want to go out on a walk but don’t have the confidence to do this independently anymore.
- Domestic support. We can help you keep your home to the standard you like. Perhaps doing some of the heavier tasks that have got a bit much. Helping with tasks such as vacuuming, sweeping, mopping and dusting,
- Live-In Care. This is where a carer lives in with you to support you with all aspects of day to day life.
- End of Life Care. Here at Manorcourt Homecare Saffron Walden we provide end of life care on behalf of the NHS and for privately paying customers. We understand that excellent care is more important than ever at this time, for both the customer and their family.
If there is anything else you feel would be beneficial and add value to the life of you or a loved one, please do not hesitate to ask. Our team will work flexibly with you to help in any way we can.
Please detail any relevant education/training
History BA, Level 5 in Leadership and Management in Health & Social Care
Year started working at Healthcare Homes
2018
Why did you decide to work at Healthcare Home
I was relocating South having lived in Leeds for the past 7 years. I began speaking with my now Regional Meeting and set up an interview. The interview turned out to be really good and I left feeling Manorcourt Homecare was the right place for me.
What role did you carry out before you came to Healthcare Homes
Registered Manager for a different provider in Leeds.
What do you think a person needs to do to be good in your role?
I recently read a post on Linked In which said that the role of a registered manager is the most challenging in adult social care and the ideal manager needs to be:
- The business skills of Richard Branson
- Oprah Winfrey’s ability to connect and empathise with people
- Churchill’s leadership qualities
- Margaret Thatcher’s determination
- Nelson Mandela’s vision
- Gandhi’s wisdom
- Dynamo’s ability to create magic
I am not saying I have mastered all of the above but I think it’s a pretty good description of the demands of the role
What’s your favourite part of your working day and why?
I always get in to the office super early, between 7am-7.30am as I like to get a head start on the day. I check my emails, catch up with whoever was on call to see what has happened overnight and have a coffee whilst it is nice and peaceful! I enjoy having this time to get prepared for the day. Everyday is so different in this job so the start of each day is exciting. The highlight of the week at the branch is kebab Friday. At lunchtime we all order a kebab and take 30 minutes to relax and enjoy. It’s become a popular tradition!
What’s been your biggest professional challenge in your current role, or in your career to date?
My biggest challenge was in my first role as Registered Manager. It was a very large service spread over multiple locations and a big project as my first experience performing this role. The first six months were incredibly stressful and challenging, but I came through it and looking back it taught me a huge amount that I have been able to utilise since then.
What has been your biggest career highlight to date?
My biggest highlight was overseeing the introduction of a fully electronic system in my previous role. It completely revolutionised the way we worked and it was fantastic to see the positive difference it made to the quality of service that could be provided.
What qualities do you think make a good home manager?
Patient, organised and above all have a good sense of humour. What we do is a serious business so I think it is important that we have a relaxed, easy-going attitude amongst the team and to keep morale high.
What do you enjoy/are you looking forward to the most about working at this care home?
I like all sport and in the past been a keen runner, completing a number of marathons. However since suffering from sciatica in 2016 I had to scale down my running. I now enjoy cycling and walking my two dogs. I am an avid reader and regularly take part in quizzes as I love learning new things!
The best thing about working at the Saffron Walden branch is the team; both the team in the office and the carers out in the field. They are an amazing bunch and it is a pleasure to spend my days with them.
Please detail any relevant education/training
Level 3 NVQ
Year started working at Healthcare Homes
2013
Why did you decide to work at Healthcare Home
I heard about the company through a friend who worked for Manorcourt Homecare as a manager. I wanted to try something new and felt being a care worker would be a very rewarding role.
What role did you carry out before you came to Healthcare Homes
Hairdressing but commenced at Manorcourt Homecare when I was 18 as a care worker. After a year in my role, I then went on to be a team leader before becoming a care co-ordinator.
What do you think a person needs to do to be good in your role?
As a care co-ordinator you need to have good communication skills with care workers and service users. Be professional and well spoken on the telephone. You always have to be good at planning and be calm under pressure.
What’s your favourite part of your working day and why?
The Saffron Walden team and I enjoy kebab Fridays! Joking aside, it is lovely to work with a fantastic team!
What’s been your biggest professional challenge in your current role, or in your career to date?
When I started my role as care co-ordinator, care workers schedules were not in place. Continuity is very important for service users and care staff this helps to improve the quality of care being provided. This has also allowed the business to grow.
What has been your biggest career highlight to date?
Our recent CQC report was very positive and fantastic to hear all the lovely comments from the care workers and service users.
What qualities do you think make a good home manager?
A manager must have excellent communication skills with their employees and service users. Oraganised and work well under pressure.
What do you enjoy/are you looking forward to the most about working at this care home?
On Saturdays, I help my Mum as the role of a dog groomer. I like to socialist with family and friends. My interests are fashion and hair/make up.
I really enjoy working for Manorcourt Homecare. I feel I have come a long way since starting my role as a care worker in 2013. I am looking forward to completing my NVQ level 3.
Please detail any relevant education/training
I have completed my NVQ level 2. I am currently working towards my level 3.
Year started working at Manorcourt Homecare
September 2017
What role did you carry out before you came to Manorcourt Homecare
I decided to work at Manorcourt Homecare as a care worker, because I had heard lots of great things about the quality of the care they provide. I knew a few other people who worked at Manorcourt and they had told me how much they enjoyed working with Manorcourt Homecare.
What role did you carry out before you came to Manorcourt Care?
I worked as a Care worker for another provider before joining Manorcourt Homecare.
What do you think a person needs to do to be good in your role
I feel a person needs to be compassionate and have the ability to listen to others.
What’s your favourite part of your working day and why?
My favourite part of my working day is helping others, this gives me a sense of achievement.
What’s been your biggest professional challenge in your current role, or in your career to date?
My biggest challenge has been learning my new role as a Compliance Officer at Manorcourt Homecare.
What has been your biggest career highlight to date?
My brightest career highlight to date was being offered my current job as compliance Officer. I moved from a carer to a Team Leader and am now really proud to have become the Compliance Offer for the branch.
What qualities do you think make a good branch manager?
I think being able to talk to others, understand and being willing to help are qualities that make a good branch manager.
What are your interests outside of work/how do you unwind?
I enjoy going to the gym and walking my dog.
What do you enjoy/are you looking forward to the most about working at this branch?
I enjoy the team spirit at this branch, I feel everyone works well as a team.
I look forward to progressing as much as I am able to whilst working at Manorcourt Homecare.
Unit 2 Boys British School,
East Street,
Saffron Walden,
Essex CB10 1LS
