Saffron Walden
Essex
01799 529312
Saffron Walden,
Unit 2 Boys British School,
East Street,
Saffron Walden,
Essex CB10 1LS
Saffron Walden,
Unit 2 Boys British School,
East Street,
Saffron Walden,
Essex CB10 1LS
Manorcourt Care in Saffron Walden has been providing high quality care to people in the local community for many years. The branch itself is located in the town and all the team live locally, meaning the branch has a real community atmosphere.
The branch is supported by a dedicated and well-established team of carers, including some who have been at the branch for over 15 years! Our carers are well trained and our induction course for new staff covers a broad range of subjects, with all our care staff achieving the Care Certificate.
Not only are our staff highly skilled, they also demonstrate empathy and compassion in all that they do, with one carer being Highly Commended in the category of Outstanding Carer at the Essex Care Awards last year.
The branch prides itself on the quality of the care it provides and is rated as “good” by the Care Quality Commission (CQC) across all the categories they inspect. Below is some feedback provided by our customers at our last CQC inspection.
“They display complete care and kindness toward both of us when they come”
“They are all so lovely and caring toward me I regard them as family”
“I have no complaints it is a very good well run service in my opinion.”
The branch and all the team see every single customer as an individual and all our care packages are tailored to suit the specific needs of that customer. Whether you require care several times a day every day, or would just like someone to take you shopping once a week, the branch can create a bespoke package of care to suit the needs of you or your loved one.
The branch also offers temporary care packages, for example to help you get back on your feet if you have had a stay in hospital. Or perhaps as respite care whilst family members are away. We can also help you get to a range of appointments, whether it be the doctor, the dentist, or somewhere further afield.
We also have excellent links within the local community, including a hugely popular project with a local school. Every term we visit the school with a group of customers for an afternoon of fun and laughter. The children enjoy sharing their work with our customers and it is an excellent opportunity for members of the community, from all generations to come together. All customers of Manorcourt Homecare Saffron Walden are very welcome. The event is staffed by our team of fully trained carers and even transport to and from the school is provided free of charge.
Manorcourt Homecare Saffron Walden is more than just a care provider, it is at the heart of the community. Supporting our customers to live their lives, their way.
The Manorcourt Homecare Saffron Walden branch provides a broad range of services. The list below is not meant to be exhaustive, it is just a guide to the type of things we can assist with. If there is something else that you think would make life easier for you or a loved one, please do not hesitate to enquire.
If there is anything else you feel would be beneficial and add value to the life of you or a loved one, please do not hesitate to ask. Our team will work flexibly with you to help in any way we can.
Year started working at Manorcourt Homecare
I started working at Manorcourt Care on the 19th 0f April 2021 and it’ been really great to join an amazing team
What role did you carry out before you came to Manorcourt Homecare
I was the registered manager for Kare Plus, a domiciliary care company providing similar services as Manorcourt. I have worked in the care sector for nearly 18 years. I was Assistant Head Teacher at High School level in Africa, but joined the health sector when I relocated. I have worked my way up in the field, from carer/support worker to senior carer, Field Care Supervisor, Coordinator to Deputy Manager and Manager, to CQC Registered Manager. I am an accredited member of the Chartered Management Institute and a student of Technikon Pretoria, where I did my Bsc Honours in Management, as well as a student of Cranfield University, where I did my Masters in Leadership.
What do you think a person needs to do to be good in your role
A genuine love for working with people to empower them and support them to achieve potential and the passion to work closely with community
What’s your favourite part of your working day and why?
Mornings are my favourite as I get handover from On Call on what transpired during out of office hours and plan the day with my office staff, ready to face a new day and make a positive difference in someone’s life
What has been your biggest career highlight to date?
I have worked in teaching and in Healthcare and managed to harness the transferable skills. I have become a mobile education unit that can actively support others both intellectually and physically.
What qualities do you think make a good branch manager?
Being knowledgeable of current legislation around Healthcare provision as a CQC regulated activity, empathy for clients and employees, patience with staff and clients, their families and advocates. Quick thinking and wisdom, honesty and accountability
What are your interests outside of work/how do you unwind?
I am very active in the church as a Pastor and spend a lot of my time counselling the youth and planning social activities for families. I love spending time with family and friends and am always ready for the beach on a warm day. I love to entertain and am a good chef, or so I have been told.
What do you enjoy/are you looking forward to the most about working at this branch?
I enjoy the teamwork at this branch, the positivity among our staff both in the field and in the office. I am looking forward to building even greater team rapport and to empowering my team to be the best they can be so they, in turn, empower our clients by engaging them in activities and discussions that encourage them to live their lives to the fullest.
Please detail any relevant education/training
Level 3 NVQ
Year started working at Healthcare Homes
2013
Why did you decide to work at Healthcare Home
I heard about the company through a friend who worked for Manorcourt Homecare as a manager. I wanted to try something new and felt being a care worker would be a very rewarding role.
What role did you carry out before you came to Healthcare Homes
Hairdressing but commenced at Manorcourt Homecare when I was 18 as a care worker. After a year in my role, I then went on to be a team leader before becoming a care co-ordinator.
What do you think a person needs to do to be good in your role?
As a care co-ordinator you need to have good communication skills with care workers and service users. Be professional and well spoken on the telephone. You always have to be good at planning and be calm under pressure.
What’s your favourite part of your working day and why?
The Saffron Walden team and I enjoy kebab Fridays! Joking aside, it is lovely to work with a fantastic team!
What’s been your biggest professional challenge in your current role, or in your career to date?
When I started my role as care co-ordinator, care workers schedules were not in place. Continuity is very important for service users and care staff this helps to improve the quality of care being provided. This has also allowed the business to grow.
What has been your biggest career highlight to date?
Our recent CQC report was very positive and fantastic to hear all the lovely comments from the care workers and service users.
What qualities do you think make a good home manager?
A manager must have excellent communication skills with their employees and service users. Oraganised and work well under pressure.
What do you enjoy/are you looking forward to the most about working at this care home?
On Saturdays, I help my Mum as the role of a dog groomer. I like to socialist with family and friends. My interests are fashion and hair/make up.
I really enjoy working for Manorcourt Homecare. I feel I have come a long way since starting my role as a care worker in 2013. I am looking forward to completing my NVQ level 3.
Please detail any relevant education/training
I have completed my NVQ level 3 in Lead adult care worker.
Year started working at Manorcourt Homecare
September 2017
What role did you carry out before you came to Manorcourt Homecare
I worked as a care worker since 2011.
What do you think a person needs to do to be good in your role
I feel a person needs to be compassionate and have the ability to listen to others.
What’s your favourite part of your working day and why?
My favourite part of my working day is helping others, this gives me a sense of achievement.
What’s been your biggest professional challenge in your current role, or in your career to date?
My biggest challenge has been learning my role as a Compliance Officer at Manorcourt Homecare.
What has been your biggest career highlight to date?
My brightest career highlight to date was being offered my current job as compliance Officer. I moved from a carer to a Team Leader and am now really proud to have become the Compliance Officer for the branch.
What qualities do you think make a good branch manager?
I think being able to talk to others, understand and being willing to help are qualities that make a good branch manager.
What are your interests outside of work/how do you unwind?
I enjoy going to the gym, walking my dog and spending time with my friends.
What do you enjoy/are you looking forward to the most about working at this branch?
I enjoy the team spirit at this branch, I feel everyone works well as a team.
I look forward to progressing as much as I am able to whilst working at Manorcourt Homecare.
Please detail any relevant education/training
I have a level 3 diploma in health and social care and currently studying team leading and management.
Year started working at Manorcourt Homecare
2018.
What role did you carry out before you came to Manorcourt Homecare?
Secretary.
What do you think a person needs to do to be good in your role?
Have patience and be proactive. Know team members well and make an effort to listen.
What’s your favourite part of your working day and why?
Being able to interact with service users and carers, that’s always been my favourite part since I started caring, now that I’m a team leader, my favourite part is still being able to interact with them as it is important to me.
What’s been your biggest professional challenge in your current role, or in your career to date?
My biggest challenge is trying to continue to do my job well alongside COVID. It has changed the role as interaction was so limited.
. I’m also studying for my leadership and management qualification whilst still doing my job well.
What has been your biggest career highlight to date?
The way we all pull together as a team during this difficult year – including trips with my colleagues to support our care homes.
What qualities do you think make a good branch manager?
Patient, cheerful, listens well, good problem solving skills.
What are your interests outside of work/how do you unwind?
I like reading, walking my dogs and seeing friends.
What do you enjoy/are you looking forward to the most about working at this branch?
It’s a small team so it’s like being part of a happy family.
APEX
The Beeches, Apex 12,
Old Ipswich Road, Ardleigh, Colchester, Essex, CO7 7QR
01206 987440
Manorcourt Care (Norfolk) Ltd. Registered in England. Company No. 04516799. Registered Office: The Beeches, Apex 12, Old Ipswich Road, Ardleigh, Colchester, Essex CO7 7QR.
Manorcourt Homecare © 2012 - 2021
