Saffron Walden

Our Branch

Manorcourt Care in Saffron Walden has been providing high quality care to people in the local community for many years. The branch itself is located in the town and all the team live locally, meaning the branch has a real community atmosphere.

The branch is supported by a dedicated and well-established team of carers, including some who have been at the branch for over 15 years! Our carers are well trained and our induction course for new staff covers a broad range of subjects, with all our care staff achieving the Care Certificate.

Not only are our staff highly skilled, they also demonstrate empathy and compassion in all that they do, with one carer being Highly Commended in the category of Outstanding Carer at the Essex Care Awards last year.

The branch prides itself on the quality of the care it provides and is rated as “good” by the Care Quality Commission (CQC) across all the categories they inspect. Below is some feedback provided by our customers at our last CQC inspection.

“They display complete care and kindness toward both of us when they come”

“They are all so lovely and caring toward me I regard them as family”

“I have no complaints it is a very good well run service in my opinion.”

The branch and all the team see every single customer as an individual and all our care packages are tailored to suit the specific needs of that customer. Whether you require care several times a day every day, or would just like someone to take you shopping once a week, the branch can create a bespoke package of care to suit the needs of you or your loved one.

The branch also offers temporary care packages, for example to help you get back on your feet if you have had a stay in hospital. Or perhaps as respite care whilst family members are away. We can also help you get to a range of appointments, whether it be the doctor, the dentist, or somewhere further afield.

We also have excellent links within the local community, including a hugely popular project with a local school. Every term we visit the school with a group of customers for an afternoon of fun and laughter. The children enjoy sharing their work with our customers and it is an excellent opportunity for members of the community, from all generations to come together. All customers of Manorcourt Homecare Saffron Walden are very welcome. The event is staffed by our team of fully trained carers and even transport to and from the school is provided free of charge.

Manorcourt Homecare Saffron Walden is more than just a care provider, it is at the heart of the community. Supporting our customers to live their lives, their way.

Services

The Manorcourt Homecare Saffron Walden branch provides a broad range of services. The list below is not meant to be exhaustive, it is just a guide to the type of things we can assist with. If there is something else that you think would make life easier for you or a loved one, please do not hesitate to enquire.

Support with showering. This can be as simple as just being on hand whilst you shower to give you confidence, or providing more help if needed.
Bathing. Whilst not all our customers necessarily want to have a bath every day, they might want one or two longer calls a week to enjoy a relaxing bath.
All aspects of support with continence. Including support with catheters, changing pads, emptying and cleaning commodes.
Shopping. This could be either going shopping on your behalf with a list you have made, or you going out shopping with the carer.
Support with your medication. This can be as simple reminding you to take your medication or administering your medication if necessary. We can also pick up your prescriptions for you.
Helping you get to appointments, the doctor or dentist for example.
Respite care to give informal carers a break or to cover them when they are on holiday.
Meal support. This can be making a fresh meal of your choice or perhaps making a light snack such as a sandwich for you to eat later.
Sleep In Nights. This is when a carer sleeps over at your property, leaving you reassured that somebody is on hand if you need anything in the night, such as support going to the toilet or fetching you a drink.
Waking Nights. With a waking night the carer is awake and on duty all night. This is particularly helpful if you or a relative is unwell and worried about having to cope throughout the night.
Companionship services. These types of services can be provided within your property or out in the community. For example it might be that you want to go out on a walk but don’t have the confidence to do this independently anymore.
Domestic support. We can help you keep your home to the standard you like. Perhaps doing some of the heavier tasks that have got a bit much. Helping with tasks such as vacuuming, sweeping, mopping and dusting,
Live-In Care. This is where a carer lives in with you to support you with all aspects of day to day life.
End of Life Care. Here at Manorcourt Homecare Saffron Walden we provide end of life care on behalf of the NHS and for privately paying customers. We understand that excellent care is more important than ever at this time, for both the customer and their family.

If there is anything else you feel would be beneficial and add value to the life of you or a loved one, please do not hesitate to ask. Our team will work flexibly with you to help in any way we can.

Lauren Maynard Compliance Officer

Beth Wright Care Co-ordinator

Beth Doble Team Leader

Rea Bambridge Branch Manager

Lauren Maynard Compliance Officer

Please detail any relevant education/training

I have completed my NVQ level 3 in Lead adult care worker.

Year started working at Manorcourt Homecare

September 2017

What role did you carry out before you came to Manorcourt Homecare

I worked as a care worker since 2011.

What do you think a person needs to do to be good in your role

I feel a person needs to be compassionate and have the ability to listen to others.

What’s your favourite part of your working day and why?

My favourite part of my working day is helping others, this gives me a sense of achievement.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge has been learning my role as a Compliance Officer at Manorcourt Homecare.

What has been your biggest career highlight to date?

My brightest career highlight to date was being offered my current job as compliance Officer. I moved from a carer to a Team Leader and am now really proud to have become the Compliance Officer for the branch.

What qualities do you think make a good branch manager?

I think being able to talk to others, understand and being willing to help are qualities that make a good branch manager.

What are your interests outside of work/how do you unwind?

I enjoy going to the gym, walking my dog and spending time with my friends.

What do you enjoy/are you looking forward to the most about working at this branch?

I enjoy the team spirit at this branch, I feel everyone works well as a team.

I look forward to progressing as much as I am able to whilst working at Manorcourt Homecare.

Beth Wright Care Co-ordinator

Please detail any relevant education/training

Level 3 in Lead Adult Social Care

Year started working at Manorcourt Homecare

2018

What role did you carry out before you came to Manorcourt Homecare?

I was a student completing my A Levels

What do you think a person needs to do to be good in your role?

Flexible, considerate and patient

What’s your favourite part of your working day and why?

My favourite part of the working day is talking to staff and clients, assisting them with their query to the best of my ability.

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning a new role and how to use the rostering system was a challenge as I’d never used a system like it before.

What has been your biggest career highlight to date?

Being promoted up to Team Leader back in August 2019

What qualities do you think make a good branch manager?

Being able to communicate clearly and adapting to an individual’s needs.

What are your interests outside of work/how do you unwind?

I have a 2 year old Cocker Spaniel and a 6 year old Husky who I love to walk, I also volunteer with St John Ambulance providing first aid cover across Essex

What do you enjoy/are you looking forward to the most about working at this branch?

I enjoy working alongside the other office staff as they are very supportive. I am most looking forward to developing my skills further.

Beth Doble Team Leader

Please detail any relevant education/training

I have a level 3 diploma in health and social care and currently studying team leading and management.

Year started working at Manorcourt Homecare

2018.

What role did you carry out before you came to Manorcourt Homecare?

Secretary.

What do you think a person needs to do to be good in your role?

Have patience and be proactive. Know team members well and make an effort to listen.

What’s your favourite part of your working day and why?

Being able to interact with service users and carers, that’s always been my favourite part since I started caring, now that I’m a team leader, my favourite part is still being able to interact with them as it is important to me.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge is trying to continue to do my job well alongside COVID. It has changed the role as interaction was so limited.

. I’m also studying for my leadership and management qualification whilst still doing my job well.

What has been your biggest career highlight to date?

The way we all pull together as a team during this difficult year – including trips with my colleagues to support our care homes.

What qualities do you think make a good branch manager?

Patient, cheerful, listens well, good problem solving skills.

What are your interests outside of work/how do you unwind?

I like reading, walking my dogs and seeing friends.

What do you enjoy/are you looking forward to the most about working at this branch?

It’s a small team so it’s like being part of a happy family.

Rea Bambridge Branch Manager

Please detail any relevant education/training

Level 3 NVQ

Year started working at Healthcare Homes

2013

Why did you decide to work at Healthcare Home

I heard about the company through a friend who worked for Manorcourt Homecare as a manager. I wanted to try something new and felt being a care worker would be a very rewarding role.

What role did you carry out before you came to Healthcare Homes

Hairdressing but commenced at Manorcourt Homecare when I was 18 as a care worker. After a year in my role, I then went on to be a team leader before becoming a care co-ordinator.

What do you think a person needs to do to be good in your role?

As a care co-ordinator you need to have good communication skills with care workers and service users. Be professional and well spoken on the telephone. You always have to be good at planning and be calm under pressure.

What’s your favourite part of your working day and why?

The Saffron Walden team and I enjoy kebab Fridays! Joking aside, it is lovely to work with a fantastic team!

What’s been your biggest professional challenge in your current role, or in your career to date?

When I started my role as care co-ordinator, care workers schedules were not in place. Continuity is very important for service users and care staff this helps to improve the quality of care being provided. This has also allowed the business to grow.

What has been your biggest career highlight to date?

Our recent CQC report was very positive and fantastic to hear all the lovely comments from the care workers and service users.

What qualities do you think make a good home manager?

A manager must have excellent communication skills with their employees and service users. Oraganised and work well under pressure.

What do you enjoy/are you looking forward to the most about working at this care home?

On Saturdays, I help my Mum as the role of a dog groomer. I like to socialist with family and friends. My interests are fashion and hair/make up.

I really enjoy working for Manorcourt Homecare. I feel I have come a long way since starting my role as a care worker in 2013. I am looking forward to completing my NVQ level 3.

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Saffron Walden,
Unit 2 Boys British School,
East Street,
Saffron Walden,
Essex CB10 1LS

Essex

01799 529312

Our Branch

Services

01799 529312