Thurrock

Essex

01375 485440

Thurrock,
62 Whitehall Lane,
Thurrock,
Essex RM17 6SS

   

Our Branch

Manorcourt Homecare have been successfully providing quality care services across Essex, Suffolk, Norfolk and Cambridgeshire since 1999.  As part of the Healthcare Homes Group, we can also assist with your pathway to residential and nursing care via one of our 37 care homes.

 

  • Adults and older people
  • People with dementia
  • People who are terminally ill
  • People with a sensory impairment
  • People with a learning disability
  • People with a physical disability
  • People with mental health problems
  • People with brain injury
  • Live in care

The Thurrock branch has a contract with Thurrock Local Authority in Grays, Essex and provides a large volume of care and support from this branch. The Thurrock branch is also an approved provider for Essex County Council and Southend on Sea Borough Council providing 24hr live in care services. The branch provides care for self-funding Service Users.

Whether you require assistance on a regular or temporary basis, our flexible range of services means that we can provide as little or as much support as is needed, for as long as required.

Charity days – we run different days at our branch where we sell cakes to raise money for different charities. On these days we  invite our service users and their families to come in. If they have no one to bring them, office staff and carers can pick you up and bring you to the branch.  We are keen to be part of our local community.

Kathy’s Club runs one Thursday in every month at St Thomas Church Hall, Grays.  We like to encourage our community to join us for different activities.

Brunches – we have brunches in the branch for all of our carers to show our appreciation for all that they do for our service users and our company.

Office hours are:

Monday to Friday      8am-5.30pm
An out of hours emergency service is available 365 days a year

Services

Services we provide are:

  • Personal care
  • Medication reminder or administration
  • Shopping – either with you or for you
  • General housework
  • Laundry
  • Supporting Service Users to appointments and social occasions
  • Meal preparation and feeding
  • Sitting service
  • Sleeping nights
  • Waking nights
  • Welfare checks
  • Out of hours service
  • Palliative care
  • Live in care
  • Respite care
  • Kathy’s Club – monthly club available to all Service Users

Support work – some service users have carers give support work by taking them shopping, to the hospital, the dentist, taking them to the theatre, weddings or coffee mornings for example.

Out of hours – we have three double teams for out of hours. They work from 11pm till 7am Monday to Sunday. These calls are for everyone in Thurrock that needs care throughout the night.  These teams include call outs for people who require a toilet call.

Domestic calls – some of the carers will go into service users homes and do the housework and washing for them.

Sits – some service users might have sits throughout the day or during the night which could be waking night sits. These sits might be just to keep someone company during the day and during the night be there for some support and make sure they are safe.

Karen Exley Branch Manager

Please detail any relevant education/training

Currently completing Level 5 Health and Social Care.

Year started working at Manorcourt Homecare

2009

Why did you decide to work at Manorcourt Homecare?

I wanted to go into care and Manorcourt was advertising for staff.

What role did you carry out before you came to Manorcourt Homecare?

Partnership in a Beauty Salon for 18 years.

What do you think a person needs to do to be good in your role?

To be a good listener is important and to be fair. Having good leadership skills is a must.

What’s your favourite part of your working day and why?

Every day is different. I think that is why I enjoy my job so much.

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking on the Branch Manager role. I wasn’t sure I would be up to the job but over a year has gone by and I have grown in confidence.

What has been your biggest career highlight to date?

Being given the opportunity to take on the Branch Managers position.

What qualities do you think make a good home manager?

Leadership skills are important. To be compassionate and understand, and to be a good listener.

What are your interests outside of work/how do you unwind?

Spending time with family or on my allotment. I enjoy bowling and eating out.

What do you enjoy/are you looking forward to the most about working at this care home?

I’ve worked at the branch for 10 years now and enjoy the team I have. We all work well together.

Denise Fenton Branch Administrator

Please detail any relevant education/training

NVQ, Customer Services

Year started working at Healthcare Homes

2017

Why did you decide to work at Manorcourt Homecare?

I worked for the company previously as a receptionist at the Hornchurch branch and then recruitment at Thurrock. (2009-2013)

What role did you carry out before you came to Manorcourt Homecare?

Accounts Assistant

What do you think a person needs to do to be good in your role?

Understanding, patient, hardworking, compassionate, good listener, polite.

What’s your favourite part of your working day and why?

When a new candidate is ready to become a carer for Manorcourt Care.

What’s been your biggest professional challenge in your current role, or in your career to date?

To ensure all data and personnel files are compliant and complete to the highest standard.

What has been your biggest career highlight to date?

Assisting manager with administration duties.Taking minutes at meetings with managers or for disciplinarys.

What qualities do you think make a good branch manager?

Reliable, caring,hardworking, good listener, good at dealing with difficult situations, and being very supportive to staff.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with family, socializing, reading, cinema, theatre.

What do you enjoy/are you looking forward to the most about working at this branch?

Being part of a team, dealing with day to day challenges, meeting new candidates.

Sharon Martin Team Leader

Please detail any relevant education/training

NVQ 2

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare?

I wanted a career in care.

What role did you carry out before you came to Manorcourt Homecare?

Care worker.

What do you think a person needs to do to be good in your role?

To be caring, kind, respectful and to be able to communicate effectively

What’s your favourite part of your working day and why?

Visiting new clients.

What’s been your biggest professional challenge in your current role, or in your career to date?

My challenge is getting people out of hospital and good care put in with the right equipment.

What has been your biggest career highlight to date?

Making a big difference in my clients life working as a care worker.

What qualities do you think make a good branch manager?

Being able to be fair and understanding. Having confidentiality and being available.

What are your interests outside of work/how do you unwind?

Going to the gym and reading.

What do you enjoy/are you looking forward to the most about working at this care home?

Continuing to get good results from CQC and to continuing to give first class care to our clients.

Anne Blackshaw Care Co-ordinator

Please detail any relevant education/training

We have ongoing training

Year started working at Manorcourt Homecare

2011

Why did you decide to work at Manorcourt Homecare

I began as a care worker in the community and progressed to a care co-ordinator/on call.  I love working with the elderly in the community

What do you think a person needs to do to be good in your role?

Very caring. Looking after service users as if they were your own family members

What’s your favourite part of your working day and why?

Fulfilment that I have done my best

What’s been your biggest professional challenge in your current role, or in your career to date?

Working in an office environment after many years being out in the community

What are your interests outside of work/how do you unwind?

Spending time with family

What do you enjoy/are you looking forward to the most about working at this branch?

Fulfilment everyday; completing tasks in the office and ensuring care for our service users

Emma Spindler Part Time Co-Ordinator

Please detail any relevant education/training

NVQ Level 2 in Social Care

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare?

I am currently a care worker as well as working in the office.

What role did you carry out before you came to Manorcourt Homecare?

Admin

What do you think a person needs to do to be good in your role?

Good listener, understanding, patient, hard-working, compassionate. Be able to deal with different situations which may occur.

What’s your favourite part of your working day and why?

When I can help someone out in a difficult situation.

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning medex and training. Which has helped me develop more knowledge about induction and online training.

What has been your biggest career highlight to date?

Going from being a care worker to be a part time co- Ordinator and staying a care worker.

What qualities do you think make a good branch manager?

Hard working, reliable, good at dealing with a different situation. Good listener. Always there for support.

What are your interests outside of work/how do you unwind?

I do fire cadets twice a week at Dagenham fire station. Also spending time with family and friends.

What do you enjoy/are you looking forward to the most about working at this care home?

Being part of a team and having different challenges on a day to day basis.

Karen Redgewell Medication Officer

Please detail any relevant education/training

All mandatory training, end of life training, dementia training.

Year started working at Manorcourt Homecare

2009 as a carer, started helping in the office. Took the job in 2019 as a medication officer.

Why did you decide to work at Manorcourt Homecare?

Wanted a new career, interested in care.

What role did you carry out before you came to Manorcourt Homecare?

At home as a mother.

What do you think a person needs to do to be good in your role?

Observant, willing to learn, able to work as part of a team, good listener, helpful.

What’s your favourite part of your working day and why?

When resolving any issues.

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking the role of medication officer from being a carer.

What has been your biggest career highlight to date?

Moving from carer to medication officer.

What qualities do you think make a good branch manager?

Caring, listening to all needed, being involved in any of the jobs needing assistance, still willing to go out caring.

What are your interests outside of work/how do you unwind?

Spending time with my family, playing golf.

What do you enjoy/are you looking forward to most about working at this branch?

Day to day challenges.

Julie Regan Team Leader

Please detail any relevant education/training

NVQ2. End of life champion – St Lukes.

Year started working at Manorcourt Homecare

2009

Why did you decide to work at Manorcourt Homecare?

I wanted to work in care.

What role did you carry out before you came to Manorcourt Homecare?

Catering.

What do you think a person needs to do to be good in your role?

To be understanding, caring, flexible, kind and compassionate.

What’s your favourite part of your working day and why?

I enjoy seeing and meeting new clients and visiting current clients.

What’s been your biggest professional challenge in your current role, or in your career to date?

Hairdressing competition.

What has been your biggest career highlight to date?

Every day is a highlight.

What qualities do you think make a good home manager?

Fairness and confidentiality.

What are your interests outside of work/how do you unwind?

Cooking.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy new challenges.

Denise Shaw Medication Officer

Please detail any relevant education/training

Health and Social Care Level 4. End of life care.

Year started working at Manorcourt Homecare

2015

Why did you decide to work at Manorcourt Homecare?

A new opportunity to work closer to home.

What role did you carry out before you came to Manorcourt Homecare?

Manager in different residential homes. Previously a deputy in residential.

What do you think a person needs to do to be good in your role?

An understanding of policies and procedures, understanding of medication, listening skills, good communication, to be able to work as a team.

What’s your favourite part of your working day and why?

When tasks have been completed during the day. Every day is different.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working as a team within the office.

What has been your biggest career highlight to date?

Manager in residential homes, completing End Of Life course, visiting the hospice for the day, getting an ‘Outstanding’ in care for Manorcourt.

What qualities do you think make a good branch manager?

Listening skills, to be approachable, new ideas, show empathy and compassion.

What are your interests outside of work/how do you unwind?

Family and gardening.

Sarah Bayliss Team Leader

Please detail any relevant education/training

NVQ in Care Level 2 and 3. End of Life Champion.

Year started working at Manorcourt Homecare

2013

Why did you decide to work at Manorcourt Homecare?

I had been recently made redundant from my last job, so was looking for a job, I wanted to remain in Care and Manorcourt had vacancies and was local.

What role did you carry out before you came to Manorcourt Homecare?

Support working for a lady with brittle bones, day centre officer with learning disabilities.

What do you think a person needs to do to be good in your role?

To be patient, a good listener, caring, non-judgemental, compassionate and kind.

What’s your favourite part of your working day and why?

Visiting the people we care for and meeting new people.

What has been your biggest career highlight to date?

Getting a changing room in Hornchurch swimming pool. Changing bed, hoist and other facilities.

What qualities do you think make a good branch manager?

Good listener, being fair and understanding.

What are your interests outside of work/how do you unwind?

Drinking, socialising with friends and family.

What do you enjoy/are you looking forward to the most about working at this care home?

New challenges.

Karen Harman Co-ordinator

Please detail any relevant education/training

NVQ Level 2 and 3 in Social Care.

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare?

Had previously worked for John Stanleys.

What role did you carry out before you came to Manorcourt Homecare?

Careworker.

What do you think a person needs to do to be good in your role?

Needs to have common sense, be hardworking, flexible and reliable. Able to cope in stressful situations and to be a good listener.

What’s your favourite part of your working day and why?

First thing in the morning as it is always busy.

What has been your biggest professional challenge in your current role, or in your career to date?

Dealing with 2 council tenders and transferring all the care packages over and settling them in. Continuously keeping the business hours as close to budget.

What qualities do you think make a good branch manager?

Good listener, good at dealing with situations, logical thinker, hardworking and reliable.

What are your interests outside of work/how do you unwind?

Attending the local gym 4 days a week. I also enjoy attending Zumba classes.

What do you enjoy/are you looking forward to the most about working at this care home?

Working as a team, I enjoy the comradery.

Georgie Carlile Team Leader

Please detail any relevant education/training

End of Life Champion.

Year started working at Manorcourt Homecare

2013

Why did you decide to work at Manorcourt Homecare?

Was looking for my next job and wanted a career change.

What role did you carry out before you came to Manorcourt Homecare?

Hairdressing.

What do you think a person needs to do to be good in your role?

Caring, passionate and understanding.

What’s your favourite part of your working day and why?

Visiting service users.

What’s been your biggest professional challenge in your current role, or in your career to date?

Being on call always proves a challenge.

What has been your biggest career highlight to date?

Becoming a team leader and supporting service users at the end of their life.

What qualities do you think make a good home manager?

To be fair and understanding.

What are your interests outside of work/how do you unwind?

Spending time with family and friends.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy working with my colleagues in my team.

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    Thurrock,
    62 Whitehall Lane,
    Thurrock,
    Essex RM17 6SS

    01375 485440