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Manorcourt Care - Training and development strategy

At Manorcourt Care, in order to provide service users with the very best care, we provide a range of ongoing training and development programmes to our staff:


This includes 5 days of classroom based training with an in-house trainer, selected e-learning modules and a period of shadowing and practical assessment which meets the requirements of the Care Certificate.

Update training

All staff will be expected to attend a 3 year cycle of updates to include:

  • Moving and handling
  • Fire safety
  • Infection control
  • Medication
  • Dementia
  • Safeguarding
  • Equality and diversity
  • First aid
  • Food safety
  • Mental Capacity Act and Deprivation of Liberty Safeguards

Specialist training

A range of specialist training is available which has been developed for individual job roles and in response to the needs of the clients we care for.  This includes topics such as the following and can be delivered in a classroom based setting or through E-learning programmes:

  • Continence and stoma care
  • Parkinsons
  • Stroke awareness
  • MCA and DoLS
  • Palliative care
  • Tissue viability
  • Pressure ulcer care

QCF programmes and units

We have linked with a small number of accredited providers in order to offer a range of QCF CPD units and full programmes, including apprenticeships.  These are available in the following subjects:

  • Health and social care, including specific unit pathways in dementia, stroke, activities, end of life, diabetes, learning disability and food safety.
  • Business administration, customer service and management

Suitability for these fundable programmes will be discussed at yearly appraisals and supervisions.

Career development pathways

Staff development is of great importance to us and we have in place Learning and Development Frameworks which set out the learning pathway for every job role.  As well as covering the expected route for an individual to take, it also outlines what learning an individual can undertake to move to another job role within the organisation.

'I feel the training was informative and 100% relevant and was delivered with enthusiasm.'

'I found this course very informative and have enjoyed learning.'

'The training met my needs and has been the most I've ever learnt in any courses I've done.'

'Course was good, learnt more in depth about working within domiciliary care.'

'So informative I loved it.'

'Thank you, the training is the most comprehensive and informative I have had in years.'

'Training was the best I have received compared to 2 other companies. Excellent.'

'The training met all required needs to ensure I could carry out my caring responsibilities using best practice within community care.'

'Found the training interesting and the trainer very approachable and knowledgeable.'

'I feel that this course was very interesting and informative.  The trainer was very approachable and clear in the way she delivered the training.'

'It was good to learn the Manorcourt way as there are a lot of differences from my old company and the policies and procedures are better.'

'Very different, easier to understand and more effective than other training I have had for other companies.  The trainer was professional, friendly and approachable.  Went over things in detail when required.'

'The course was great, I learnt a lot and it has made me feel at ease about going out into the community to care.  I feel very confident that I'll be able to perform all tasks.'

'Very different from my old company, Manorcourt is a lot more professional.'

'I really enjoyed the week, it was a mixture of visual aids, exercises and examples to help us learn. The trainer made the course interesting and I am now feeling much more prepared to be an efficient care worker.'

'The trainer made it understandable and not boring. She made me feel comfortable and at ease as I have no care experience and I learned a lot.'

'I would not change anything, the trainer was excellent in all aspects of this training week.  Good induction, looking forward to getting my shadowing started.'

'I believe the training was great, I have been taught things that I was not taught previously.'

'The trainer made the training warm, comfortable, fun and very informative.  She made me feel like the company cares, unlike training I have received in the past. I wouldn't change any aspect of the training.'

'The training was interesting and I feel like I learnt a lot and feel as though I am ready to go and work with service users.'

'I learned so much.  The experience has been really interesting and I feel quite confident and I'm looking forward to shadowing and working. Lovely experience, thank you.'

'With having no experience in care, I thought the training was extremely helpful and varied.'

'I enjoyed attending the course.  I found it very informative especially the stories that were told during the course that helped me learn more about what was involved with the caring job.'

'It was very informative and has enlightened me on good practice espcially Duty of Care.'

'I found all aspects of the training very good, very clear and informative.  I have left here feeling confident that I can do this job well.'

'I can't wait to go out there and practice what I have been taught.'

'The training was an eye opener and helped me to gain confidence as a live in carer.  I have gained a lot of knowledge and feel ready to start work.  The trainer was approachable and I enjoyed the whole training as I felt included.'

'I really enjoyed my training and the trainer made me feel passionate towards the job I am about to start.'

'I have been in care for 6 months but this course taught me things that I didn't know from my old company, thank you.'

'As an experienced care worker, this was the best training I have ever been to. Everything was explained properly and questions answered.'

'This course has been very informative. The trainer explained and shown all aspects of care. I have enjoyed learning the correct way of being a carer.'

'I thought my training was excellent and appropriate to the job. I feel happy to go on my shadowing knowing that I have knowledge to do safe practice.'

'The training was really useful and helpful. I have learnt the objectives I need to start working as a care worker.  The trainer is a wonderful person and very comprehensive.'

'I think this training has helped me to understand how to deliver safe care in the community and what to do if I have any problems or concerns.'

'Everything was well structured with up to date handouts.  Very approachable with asking questions when you don't understand.  The trainer's knowledge and experience is very good.'

'This training was very good and some of the first aid techniques are different to other training I have been given,'

'Loved the training and would recommend to others who wish to be community carers.'

'In 14 years this was the best course I have attended, most informative and clear whilst still being interesting and keeping my attention.'

'Loved the dementia course today.  Extremely powerful videos used and really great tips etc. on how to support people with dementia.'

'I have learnt a lot of useful and new techniques on moving and positioning using the equipment provided in different ways. Useful and interesting.'

'The training today was very useful. The trainer showed me ways to move service users more easily. It was very informative.'


and affiliations

We take great pride in delivering a high quality comprehensive service to all clients. Our accreditations and affiliations support this goal.

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Careers at
Manorcourt Care

If you’re looking for a new career opportunity, why not take a look at our current vacancies.

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Registered Office: Manorcourt Care (Norfolk) Ltd and subsidiary companies, trading as Manorcourt Homecare. The Beeches, Apex 12, Old Ipswich Road, Colchester, Essex, CO7 7QR. Company number: 04516799