We do this in a number of different ways. Our aim is to make sure you receive a consistently high standard of service and care which is reliable and consistent, and is tailored to you. Of the utmost importance is that the service provided promotes your health and wellbeing as well as your independence and dignity.
When you first receive a service from us an experienced member of staff will make contact within the first 24 hours of the service commencing to see that you are happy. We will continue to call you weekly until a full month of your individual care plan has been delivered. This way we can then make any adjustments to make sure it is working for you.
We recognise that our care staff are key in ensuring you receive the best standards of service so we make sure that they are fully trained and continue to be supported whilst they work for us.
All our care staff receive comprehensive induction training and then have regular updated training to make sure that they are carrying out their duties in compliance with any legislation, the standards set by the Care Quality Commission and those set by the Local Council. Manorcourt Homecare also has a comprehensive set of service standards which we expect all staff to follow in their daily work.
All staff are checked through the Disclosure and Barring Service and meet all the competency standards required, specified by the Care Quality Commission as well as standards set out in the Health and Social Care Act 2008. Manorcourt Homecare has also been reaccredited with the Investors in People award.
All care staff receive one to one supervisions, annual appraisals and are also subject to unannounced spot visits in people’s homes, where experienced staff observe how well the member of staff is carrying out their duties.