What care do I need?

We undertake full assessments of each and every individual prior to creating an apporpirate care plan for their needs. From this, we will provide recommendations on the level of care that is required – whether it’s support with meal preparation or domestic work, to pop-in visits during the day, or more intensive. If we feel that a residential setting may be more appropriate, we are happy to put you in contact with our Healthcare Homes residential care team.

What is a care plan?

A care plan sets out how your care and support needs will be met. It identifies what support you would find helpful, and crucially how you would like this support delivered. The care plan acts as a guide for carers visiting you so they can give you the exact support you need, and in the way you would like. The care plan will also contain relevant information about you to ensure that your care team can provide you with the best possible service; this could include very practical information, such as the medication you take, or it could be information that is more personal to you, such as your life history and interests.

It is vital that you are at the centre of your care plan. You will be fully involved in the preparation of your plan; your input is paramount.

Can I have care at home, or do I need a care home?

Both homecare and a care home can offer practical solutions to meet your care needs, and there are benefits to each. It is important to remember that no two people are the same, whilst a care home might be the best option for one person, somebody else may be happier with homecare. Manorcourt Homecare offer everything from a 30-minute pop in visit to 24-hour live in care. So, whether you need only a little help, or if you are struggling to remain independent, homecare can offer a service that reflects your individual needs. Alongside having carers visit you, there are other factors that can help you to remain in your own home, such as the including adaptations such as grab rails, or equipment to help you move around more easily.

Above all, make sure you look in to all of your options, seek advice if you feel unsure and make the decision that is right for you.

How do I know if a loved-one requires care or support?

Look for subtle changes in behaviour or signs that a loved one may be struggling with day to day activities. Perhaps they are no longer doing activities that would have ordinarily been part of their daily or weekly routine. Perhaps they are sleeping more during the day or have difficulty moving around. Monitor for a change in appetite, confusion, or general mental or physical wellbeing. Have their personal care changed, or do you notice that household chores are becoming too much for them to handle.

How can I pay for care? What are the options?

The cost of care can be a worry for lots of people and the different funding arrangements can be confusing, so below is some information on some of your options.
Even when care is arranged through the local authority it is not usually free, but the very first step is to arrange a Care Needs Assessment with them. Once your Care Needs Assessment has been completed there will be a means test where the local authority will look at your finances and income. This is to determine how much of a contribution you will need to make towards your care and support costs.
It is important to note that if you are remaining in your own home the means test does not include the value of your property. However, if you need to move into a care home then the test will take the value of your property into account.
After the means test your local authority should give you a written record of their decision; include what you are expected to pay, what they will be contributing, and how this decision was reached. If you live in England and have savings or assets in excess of £23,5000 you will be required to contribute to your care costs.
If you do qualify for financial assistance there are a number of ways this financial support can be managed.

  • You can simply ask the local authority to arrange care services for you.
  • You can receive a direct payment from the local authority and arrange your own care. This gives you greater independence and control over your care.
  • You can receive a direct payment but arrange for somebody else to manage your budget for you, such as a family member, carer or advocate.

If you are not entitled to any funding support from the local authority then you will need to self-fund your care. If you do need to pay for your own care then do not worry, there are ways to finance this. If you are going into a care home but your assets are all tied up in your home, then the local authority will fund your care for the first 12 weeks under a deferred payment agreement. If you are remaining at home and are worried that the long-term costs of your care will exceed your assets then equity release is a realistic option which allows you to remain in your own home with the care you choose. Before you make such a big decision like this, please seek advice from an independent financial advisor, as they will be able to look into your particular circumstances and advise what is the most effective option for you.

Why should I choose Manorcourt Homecare?

At Manorcourt Homecare we understand that choosing to work with a care provider for any one or their family is not a decision to take lightly. Indeed, trust plays an enormous part – trust that the person chosen to care for you or your loved one will do so in such a way that recognises them as a unique individual, respects the way they like things done and treats them at all times with consideration, kindness, dignity, warmth and compassion.

At Manorcourt Homecare we are passionate about consistently delivering a level of care that is tailored to meet your needs. There is no need to go to anyone else.

How do you monitor the standards of service and care in your organisation?

We do this in a number of different ways. Our aim is to make sure you receive a consistently high standard of service and care which is reliable and consistent, and is tailored to you. Of the utmost importance is that the service provided promotes your health and wellbeing as well as your independence and dignity.

When you first receive a service from us an experienced member of staff will make contact within the first 24 hours of the service commencing to see that you are happy. We will continue to call you weekly until a full month of your individual care plan has been delivered. This way we can then make any adjustments to make sure it is working for you.

We recognise that our care staff are key in ensuring you receive the best standards of service so we make sure that they are fully trained and continue to be supported whilst they work for us.

All our care staff receive comprehensive induction training and then have regular updated training to make sure that they are carrying out their duties in compliance with any legislation, the standards set by the Care Quality Commission and those set by the Local Council. Manorcourt Homecare also has a comprehensive set of service standards which we expect all staff to follow in their daily work.

All staff are checked through the Disclosure and Barring Service and meet all the competency standards required, specified by the Care Quality Commission as well as standards set out in the Health and Social Care Act 2008. Manorcourt Homecare has also been reaccredited with the Investors in People award.

All care staff receive one to one supervisions, annual appraisals and are also subject to unannounced spot visits in people’s homes, where experienced staff observe how well the member of staff is carrying out their duties.

Do you conduct service quality assessments?

We also send out annual quality surveys to our customers which enables any comments to be made about the quality and standards of service received. Following review of responses received, correspondence is sent to our customers detailing any areas of improvements planned.

Our Regional Managers also undertake unannounced quality audits of all the branch offices at least once a year. This is to ensure each branch is offering the best standards of care. As part of this audit our Managers visit people using our service in their own homes to listen to how the service is being delivered and is meeting people’s expectations.

Our belief is that you should never be afraid to speak out and raise concerns. If you do, you will be met by people that listen and people that are interested in resolving issues to your level of satisfaction.

The quality of service we provide to you is at the heart of what we do.

What regulations and insurance do you have in place with your organisation?

Every branch of Manorcourt Homecare is registered with the Care Quality Commission (CQC). The CQC is the independent regulator for Health and Social Care and they inspect all registered services to ensure that the correct standards are being met.
In addition, Manorcourt Homecare has a comprehensive set of policies and procedures to ensure that care is delivered to the highest quality. This includes everything from a medication policy to a social media policy.
Manorcourt Homecare has Employment Liability Insurance, a copy of the most up to date certificate is on display at every branch of Manorcourt Homecare.

Will I be involved in the care planning process?

We at Manorcourt Homecare pride ourselves in putting you and your needs at the centre of the service and care we provide for you. Our care needs assessment plan is very person centred and takes full account of your wishes, needs, circumstances and what you want from the care in order to build a care plan that is right for you. The questions our experienced staff ask you are all about how we can provide the highest quality of care tailored to your needs in order to make you feel comfortable and safe in your own home, including outcomes that you want and this is documented in your proposed care plan. You have the chance to review our proposed care plan and have the opportunity to discuss it further in order that you are then content to sign it, before the service commences. We are on hand to discuss issues you have and make any adjustments accordingly.

Following recent inspections by the Care Quality Commission, a number of its inspectors have made very positive comments about our care assessments and care plan documentation, welcoming how person-centred our approach is.

Do you provide care 24-hours a day?

Yes we do. We can provide services and care for 24 hours a day depending on your wishes and needs. Your requirements can be discussed initially with a Care Advisor or Branch Manager at your nearest office. We do provide night sitting services whereby the support worker remains awake during the night or sleeps in order to give you comfort that you are not alone if you need any assistance during the night.

Can I make arrangements for service outside my home i.e. shopping or getting to appointments?

Yes, you can make these arrangements. We can provide a range of services outside your home. This can include companionship; sharing hobbies, interests and activities, accompanying you to social occasions, on visits to friends or favourite places. We can also accompany you on visits to hospital outpatient clinics, your GP’s, hairdressers or barbers.

We can also go shopping with you for food, clothing or other items.

As you can see, we can provide services outside the home that are tailored to your needs.

What supervision and training does your care team receive?

Each member of our care team undergoes a week-long induction when they first join the service. This induction covers a number of subject areas, to include: medication, moving and positioning, infection control, food hygiene, first aid, dementia, safeguarding and fire safety. New carers are assessed throughout their training to ensure their competence.

Once a new carer has completed their training they complete a number of shadow shifts alongside an experienced carer. This is to ensure they feel confident working in the community.

Each carer then receives annual update training to ensure their skills are always up to date.

In terms of supervision, we think it is very important to ensure our community care staff are well supported in their roles. Each carer has a one to one supervision every six months. They also have a competency-based assessment every six months where a senior member of the team observes the carer working in the community. Every carer has an annual appraisal and regular team meetings are held to ensure important information is circulated.

What security checks do you undertake on your care staff?

All staff are checked through the Disclosure and Barring Service and meet all the competency standards required, specified by the Care Quality Commission as well as standards set out in the Health and Social Care Act 2008. Manorcourt Homecare has also been reaccredited with the Investors in People award.

How many carers will I have / will I see regular carers?

The size of your care team really depends upon the size of your care package. It is important that your care team is small enough that you feel confident and familiar with the carers coming into your home, but it must also be big enough to ensure that your care needs can be met in all circumstances, for example if one of your regular carers is off on holiday or unwell.
It is not possible to say exactly how many carers you might see, that really depends entirely on each individual care package. For example, if you had just one call a week for somebody to take you out shopping, then it is likely you would have the same person each time, unless they had a holiday. However, if you required several calls each day starting in the morning and finishing at bed time, then your care team would inevitably need to be bigger. However, regardless of your circumstances every effort will be made to ensure you have as much continuity as possible so that you become comfortable and familiar with all your carers. We appreciate that it is a big decision to accept carers coming into your home and always want you to feel comfortable and secure.

Do you offer an out-of-hours service?

Manorcourt Homecare provides a high quality and responsive service 24 hours a day, 365 days a year. This is achieved through our local dedicated office teams and our out of hours emergency service.

Our emergency out of hours service is personally staffed by experienced care staff from our branches outside normal working hours during the week and 24 hours a day at weekends.

Calls to the out of hours service are for emergencies only, i.e. if families or professionals need to request a change of visit time or cancel a visit at short notice.

Information regarding contact details for local out of hours services is available at your local branch and can also be located in all customer files.

Do you provide live-in care?

Our live-in care service is a bespoke, affordable care solution which enables you, or your loved one, to remain in the familiar surroundings of your own home. Our live-in carers can help with personal care such as getting dressed, bathing and medication and also provide help with domestic tasks such as cooking, cleaning and shopping. Live-in care promotes independence and allows individuals to be in control of their lifestyle.

This service can be provided on a short or long term basis and means that you can live independently at home for longer when you need care and support.