Thetford

Norfolk

01842 824415

Thetford,
Keystone Innovation Centre,
Croxton Road,
Thetford,
Norfolk IP24 1JD


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Our Branch

The Thetford branch has been providing care in peoples’ homes for many years and as such is well established and highly regarded within the local community.

The staff team of 85 provide care and support services to private customers, customers funded by the Local Authority and NHS and customers receiving a direct payment. Services are provided to customers with a wide range of social needs and health conditions throughout Thetford, Attleborough and surrounding villages; Stanton, Diss, Bury St Edmunds, Mildenhall, Brandon and Lakenheath.

Central to our continued success as a high quality care provider is the provision of a service that is tailored to meet each of our customers’ individual needs and that fits around their lives. This is achieved by ensuring that all staff including those based in the office have a solid background in care, undertake regular training and qualifications and communicate regularly with our customers. Staff have the skills to meet both the practical and often emotional needs of each customer and their carer with dignity, respect and kindness.

Care and support is provided for older people, people with physical disabilities, people with mental health issues, those with head injury, disabled parents with young families, a sitting service and social and recreational activities.

The office is open from 0900 to 1700 Monday to Friday, with a dedicated out of hours service at all other times.

Whether you require assistance on a regular or temporary basis, our flexible range of services means that we can provide as little or as much support as is needed, for as long as required.

Services

Services offered:

  • Personal care
  • Medication reminder or administration
  • Meal calls
  • Shopping – we can do this with you or for you
  • Domestic assistance; i.e. prescription collection
  • Escort service to hospital appointments, social occasions etc
  • Should a family member simply require a break, we are able to provide a sitting service to give you peace of mind that your loved one is not alone
  • We can also provide an overnight sitting service so that family members can get their well-deserved and uninterrupted sleep and rest at night
Laura Cannon Branch Manager

Please detail any relevant education/training

NVQ3 Health & Social Care, currently working towards NVQ5 QCF Leadership and Management

Year started working at Manorcourt Homecare

2006

Why did you decide to work at Manorcourt Homecare

As soon as I passed my driving test I applied for the position of care worker for Manorcourt Homecare.  I liked the idea of looking after people in their own home; I thought it would be more personal.

What role did you carry out before you came to Manorcourt Homecare

Care Assistant in a residential setting

What do you think a person needs to do to be good in your role?

Be person centred and customer based.  Be able to uphold good relationships with a team and external users to grow a good working business

What’s your favourite part of your working day and why?

Working with my office team and knowing the support is always there if needed.  Being able to work together to resolve any problems that may arise.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working exceptionally hard to ensure targets are met

What has been your biggest career highlight to date?

Being offered the role of Branch Manager at the Thetford branch

What qualities do you think make a good branch manager?

Good communication skills and willing to work with everyone remaining firm and fair.

What are your interests outside of work/how do you unwind?

Any spare time I have is spent with my family, horses and dog.  I love hacking out through the woods on a nice sunny morning, it’s very relaxing

What do you enjoy/are you looking forward to the most about working at this branch?

I am looking forward to our branch growing effectively

Beverley Rickard Administrator

Please detail any relevant education/training

HR training with AAFES RAF, currently completing NVQ Level 3

Year started working at Manorcourt Homecare

2014

Why did you decide to work at Manorcourt Homecare

I wished for a career change and my daughter persuaded me to become a care worker as she felt I would enjoy the challenge

What role did you carry out before you came to Manorcourt Homecare

A retail supervisor for RAF

What do you think a person needs to do to be good in your role?

Patience, knowledge and skills. A good listener and able to work within a team

What’s your favourite part of your working day and why?

I feel satisfied when I have completed all of my jobs

What has been your biggest career highlight to date?

My biggest highlight has been bringing consistency in to this job role

What qualities do you think make a good branch manager?

A team player, approachable, dependable, hardworking, honest, trustworthy and respected by the team.

What are your interests outside of work/how do you unwind?

I enjoy a game of bingo. I enjoy relaxing in my garden and planting. I love spending time with my family and enjoy holidays abroad

Dave Sanders Branch Reviewing Officer

Please detail any relevant education/training

NVQ Level 3, NVQ Assessor award

Year started working at Manorcourt Homecare

2017

Why did you decide to work at Manorcourt Homecare

I knew the company and the job role offered suited me

What role did you carry out before you came to Manorcourt Homecare

Worked with Social Services

What do you think a person needs to do to be good in your role?

Good listener, team player, observer, good communication skills and people skills

What’s your favourite part of your working day and why?

Meeting new people on a daily basis

What qualities do you think make a good branch manager?

Being a good listener, having the time to get to know staff. A good branch manager knows the service users and knows in depth the services we provide.

What are your interests outside of work/how do you unwind?

I like going for walks in the woods with my dogs. I enjoy going to the gym and keeping fit

What do you enjoy/are you looking forward to the most about working at this branch?

I am looking forward to being part of this team and getting to know everyone

Diane Peachey Medication Officer

Please detail any relevant education/training

NVQ Level 3, Cambridgeshire & Norfolk Management in Medication

Year started working at Manorcourt Homecare

2000

Why did you decide to work at Manorcourt Homecare

I wanted to work in the care sector

What role did you carry out before you came to Manorcourt Homecare

I worked in a bakery

What do you think a person needs to do to be good in your role?

Not to take anything for granted, every query should be checked and you must be precise. You need to be aware of the importance of medication and the timescales it needs to be given and understand the repercussions if not

What’s your favourite part of your working day and why?

I enjoy going out in to the community and meeting the service users and problem solving

What has been your biggest career highlight to date?

Passing PETALS, this allowed me to teach

What qualities do you think make a good branch manager?

They need to be understanding and have a strong personality to be able to lead a team fairly. Good listening skills. Ability to share knowledge.

What are your interests outside of work/how do you unwind?

I enjoy socialising, walking with my dog and eating out with friends and family. I also love to read.

Georgina Smith Care Co-ordinator – Team Leader

Please detail any relevant education/training

NVQ Level 3

Year started working at Manorcourt Homecare

2016

Why did you decide to work at Manorcourt Homecare

I previously worked for Healthcare Homes but wished to move in to homecare

What role did you carry out before you came to Manorcourt Homecare

Team Leader

What do you think a person needs to do to be good in your role?

You need to be flexible, compassionate, empathetic, caring and keep calm under pressure

What’s your favourite part of your working day and why?

Talking to service users and families, arranging person centred care

What’s been your biggest professional challenge in your current role, or in your career to date?

Being able to adapt to swapping job roles from co-ordinator to team leader

What has been your biggest career highlight to date?

Maintaining West 4 area and gaining respect from a well-established team

What qualities do you think make a good branch manager?

Being firm but fair. A manager needs to be able to offer advice and when needed help with care calls. Maintaining good morale

What are your interests outside of work/how do you unwind?

Spending time with my family and taking little adventures out. I like quiet time watching Netflix.

What do you enjoy/are you looking forward to the most about working at this branch?

I am looking forward to maintaining my area and watching gradual growth

Hannah White Medication Officer

Please detail any relevant education/training

NVQ Level 3 Health & Social Care

Year started working at Manorcourt Homecare

2012

What role did you carry out before you came to Manorcourt Homecare

Health Care Assistant in a hospital

What do you think a person needs to do to be good in your role?

Patience, knowledge and understanding the importance of medication

What’s your favourite part of your working day and why?

I enjoy that my working day is varied each day

What has been your biggest career highlight to date?

Being promoted which happened quickly and makes me proud

What qualities do you think make a good branch manager?

Approachable, supportive, a team player, being involved with the team and ensuring everyone feels valued

What are your interests outside of work/how do you unwind?

Relaxing on the sofa watching Netflix. I enjoy being with my boyfriend and children. I also enjoy getting dressed up and going out with friends.

What do you enjoy/are you looking forward to the most about working at this branch?

I enjoy meeting new people, my day varies every day and I like working with my team

Jane Field Branch Resourcer

Please detail any relevant education/training

Years of experience with recruiting, training recruitment, HR and assessments

Year started working at Manorcourt Homecare

2017

Why did you decide to work at Manorcourt Homecare

I had heard positive things about the company and felt I could make a difference by bringing my skills and knowledge in to this new job role

What role did you carry out before you came to Manorcourt Homecare

Commercial Manager – Retail

What do you think a person needs to do to be good in your role?

Good communication skills, customer service skills, friendly and open-minded. Be proactive and motivated, thinking outside of the box. Recruiting people you think would be suitable to look after your loved ones.

What’s your favourite part of your working day and why?

I enjoy interviewing and meeting new faces. I enjoy being in the office environment as it gives me overall understanding of everyone’s job role and what it takes to be a care worker and co-ordinator and working as part of the team. I like feeling supported by HR and how Manorcourt Homecare are open to new ideas.

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning new computer systems and being aware of how many different care agencies there are.

What has been your biggest career highlight to date?

Being able to use my skills and initiative to work independently

What qualities do you think make a good branch manager?

They need to be approachable, be open to new ideas and suggestions. Being supportive to all team members

What are your interests outside of work/how do you unwind?

I love to shop. I like decorating but I enjoy going on holiday the most.

What do you enjoy/are you looking forward to the most about working at this branch?

I am looking forward to watching the business grow and being part of that growth. I want this branch to thrive

Jodie Hughes Care Co-ordinator

Please detail any relevant education/training

NVQ Level 3

Year started working at Manorcourt Homecare

2002

Why did you decide to work at Manorcourt Homecare

I previously worked for Manorcourt Homecare in 1998. I left to try something new but was drawn back to the company due to the nature of the job that best suits my personality.

What role did you carry out before you came to Manorcourt Homecare

I was a Bar Manager

What do you think a person needs to do to be good in your role?

You need to be flexible, understanding, honest, respectful and dedicated. You need to enjoy the challenges that being a care co-ordinator brings

What’s your favourite part of your working day and why?

Problem solving internally and externally. I enjoy doing the same job but facing different challenges daily

What has been your biggest career highlight to date?

Stepping up from being a care worker to co-ordinator and being an active member of the on call team

What qualities do you think make a good branch manager?

A good manager needs to be able to listen and communicate with their team. A manager that helps their team, is proactive in their role and maintains confidentiality

What are your interests outside of work/how do you unwind?

I enjoy going out to eat and being with family and friends. I love watching new films at the cinema and having the odd night out.

What do you enjoy/are you looking forward to the most about working at this branch?

Seeing further positive new changes and growing the branch. Keeping the morale on a high

Jade Austin Care Co-ordinator

Please detail any relevant education/training

NVQ Level 3

Year started working at Manorcourt Homecare

2012

Why did you decide to work at Manorcourt Homecare

I wanted to try something new

What role did you carry out before you came to Manorcourt Homecare

Housekeeper

What do you think a person needs to do to be good in your role?

I need to communicate well, be reliable, have good listening skills and be punctual

What’s your favourite part of your working day and why?

My favourite part of the day is setting my action plan and working through it. It gives me a feeling of satisfaction

What’s been your biggest professional challenge in your current role, or in your career to date?

Completing my Level 3 Diploma in Health & Social Care. My professional challenge is gaining experience and knowledge of what it takes to be a good co-ordinator

What has been your biggest career highlight to date?

Starting as a care worker and being promoted to co-ordinator.

What qualities do you think make a good branch manager?

Someone who understands the team, is willing to listen and works with the team

What are your interests outside of work/how do you unwind?

I like spending time with my family, going out to eat or enjoying a takeaway. I love shopping to unwind

What do you enjoy/are you looking forward to the most about working at this branch?

I look forward to helping the business grow. I enjoy working next to an experienced co-ordinator who helps my knowledge greaten

Mandy Field Team Leader

Please detail any relevant education/training

NVQ Level 3, dementia champion

Year started working at Manorcourt Homecare

2008

Why did you decide to work at Manorcourt Homecare

I fancied a change in career from childminding and thought caring for vulnerable people would best suit my personality

What role did you carry out before you came to Manorcourt Homecare

I looked after children, running my own business from home

What do you think a person needs to do to be good in your role?

Be patient, a good listener, be honest, trustworthy and willing to work to deadlines. Thrive on stressful situations.

What’s your favourite part of your working day and why?

I enjoy meeting new people out in our community

What’s been your biggest professional challenge in your current role, or in your career to date?

I found becoming a dementia champion quite challenging but was worth all of the hard work

What has been your biggest career highlight to date?

My biggest highlight was when I was nominated for the Kathy Underwood award and given a trophy

What qualities do you think make a good branch manager?

Someone that is fair, has good listening skills and is willing to stand up for what they think is right

What are your interests outside of work/how do you unwind?

I enjoy gardening and spending time with my grandchildren

What do you enjoy/are you looking forward to the most about working at this branch?

I am looking forward to watching the business grow and meeting lots of new people

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    Thetford,
    Keystone Innovation Centre,
    Croxton Road,
    Thetford,
    Norfolk IP24 1JD

    01842 824415